Trade Customer Service Assistant

Trades Workforce Solutions; Colwyn Bay; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading customer service firm in the UK is looking for a Trade Customer Service Assistant to join their team. The role involves providing high-quality service to trade customers, managing orders, and supporting logistics. The ideal candidate will have proven customer service experience and a solid understanding of the window and door industry. This position offers benefits such as a company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• Proven customer service experience is essential for this role.
• Strong understanding of the window and door industry is preferred.
• Comfortable managing multiple tasks while maintaining high standards.

Responsibilities

• Provide high-level customer service to trade customers via multiple channels.
• Act as primary point of contact for customer enquiries.
• Process customer orders accurately and efficiently.

Skills

Strong customer service experience

Organisational skills

Proactive attitude

Job description

Job Title: Trade Customer Service Assistant

Location: Chigwell, Essex

Hours: Monday – Friday 7am – 5pm

Job Overview

We are seeking a motivated, reliable, and experienced Trade Customer Service Assistant to join a fast-paced and busy working environment. The successful candidate will have strong customer service experience and, ideally, a good understanding of the window and door industry.

This role is central to the day‑to‑day operation of the business, acting as a key point of contact for trade customers and supporting internal teams to ensure orders, deliveries, and customer enquiries are handled efficiently and professionally. The ideal candidate will be organised, proactive, and comfortable managing multiple tasks while maintaining a high standard of customer care.

Proven customer service experience is essential for this role.

Key Responsibilities

Customer Service & Communication

• Provide a high level of customer service to trade customers via phone, email, and in person
• Act as a primary point of contact for customer enquiries, ensuring timely and accurate responses
• Build and maintain positive working relationships with customers through clear and professional communication

Quotations & Orders

• Handle customer enquiries relating to quotations, pricing, and product availability
• Process customer orders accurately and efficiently
• Respond to customer enquiries regarding order status, lead times, and progress

Transport & Deliveries

• Work closely with the transport team to support customer care calls
• Assist in coordinating deliveries to ensure they run smoothly and on schedule
• Liaise with customers regarding delivery times, changes, or issues

Administration & Operations Support

• Print, prepare, and organise delivery and order paperwork
• Assist in ensuring products are ready for dispatch in line with delivery schedules
• Support general administrative duties related to customer service and logistics

Cover & Team Support

• Provide cover for delivery runs during periods of holiday or staff absence when required
• Support colleagues across departments to ensure continuity of service and smooth daily operations

Benefits

• Company pension
• On‑site parking