TMO Customer Service Advisor

Serco; Brackley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company offers a great opportunity for a Customer Service Advisor at RAF Croughton, involved in traffic management and customs for property movements. Ideal candidates will have strong communication and organizational skills, will be trained on the job, and receive competitive benefits including pension and wellbeing programmes.

Benefits

Competitive salary with annual reviews

Pension up to 6% contribution

Annual leave plus federal holidays

Training and development opportunities

Employee Assistance Programme

Discounts on various retailers

Paid volunteering days

Qualifications

• Ability to gain appropriate security clearances.
• Full clean driving license.
• Full training will be provided.

Responsibilities

• Assisting with traffic management activities.
• Planning and organizing personal property moves worldwide.
• Preparing customs documents and counseling personnel.

Skills

Effective communication

Organizational skills

Teamwork

Administrative skills

Computer literacy

Job description

Serco has a great opportunity for a Customer Service Advisor to join the team at RAF Croughton.

You will be responsible for assisting with the efficient operation of traffic management activities, managing the use of military and commercial transportation to move personal property, classifying and arranging shipments or storage, and arranging official air travel, customs pre-clearance inspections, and quality inspections of movers.

The role includes fulfilling duties as a Senior Customs and Border Clearance Agent (SCBCA). The contractor will have an Alternate Program Manager and Alternate Stamp Custodian, designated in writing, to ensure program consistency during leave or sickness.

The role reports directly to the TMO Supervisor at RAF Croughton, with training provided on all aspects of the role.

Main responsibilities include:

1. Supporting the TMO Supervisor with all related matters.
2. Planning and organizing outbound and inbound personal property moves worldwide.
3. Preparing shipment applications, counseling forms, and customs documents.
4. Counseling personnel on personal property movements and customs requirements, reviewing travel orders, and determining transportation entitlements.
5. Assisting with vehicle movements and preparation.
6. Using computer systems to schedule pickups and deliveries.
7. Performing agriculture inspections on outbound personal property.
8. Conducting QA inspections at customer residences or by phone.
9. Inspecting moving company warehouses biannually and monthly for compliance and cleanliness.
10. Operating a left-hand drive sedan for inspections, covering local and regional areas, with occasional overnight stays.
11. Preparing and maintaining travel documents, processing pay adjustments, and supporting emergency travel arrangements.
12. Supporting cargo movements and customs procedures.
13. Arranging with third-party carriers for transportation.
14. Supporting other tasks within the AMC Contract as needed.

Requirements for the role:

• Ability to gain appropriate security clearances.
• Effective communication skills with customers and staff.
• Ability to work as part of a team.
• Strong administrative and organizational skills.
• Computer literacy and adaptability to new software.
• Full clean driving license.
• Full training will be provided.

What we offer:

• Salary: Competitive with annual reviews.
• Pension: Up to 6% contribution scheme.
• Holidays: Annual leave plus federal holidays.
• Training and development: Wide range of courses, funding for qualifications, mentoring, and internal progression.
• Wellbeing: Employee Assistance Programme, healthline, wellbeing app, healthcare plans, discounts at leisure centres.
• Discounts: Savings at various retailers on food, clothing, entertainment, and travel.
• ShareSave scheme: Save regularly and buy shares at a discount.
• Employee networks: Supportive communities within the organization.
• Charity: Paid volunteering days and donation options through Payroll Giving.

To learn more about careers in Defence and our team, please follow this link. We are committed to diversity and inclusion, supporting flexible working and reasonable adjustments for candidates. We encourage applications from all backgrounds, including disabled applicants, and are a Disability Confident Leader and Gold Standard Inclusive Employer.

Please apply promptly, as large application volumes may lead to earlier closing dates. We look forward to your application!