TLCP Operations, Complaints and Communication and HR Administrator

Lewisham; Lewisham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Lewisham is looking for a PCN Operation Lead and CQC compliance officer to support site management and HR services. Responsibilities include managing administrative duties, developing job descriptions, conducting interviews, and handling complaints. The ideal candidate will have a relevant degree and strong communication skills. This role is integral to improving patient care and staff work-life balance.

Qualifications

• Experience in Human Resources or administrative roles.
• Strong understanding of CQC compliance.
• Proven ability to manage complaints effectively.

Responsibilities

• Support the efficient management and operations of the site team.
• Assist in developing job descriptions and specifications.
• Manage all individual complaints and provide appropriate advice.

Skills

Effective communication

Human Resources management

Organizational skills

Problem-solving

Attention to detail

Education

Relevant degree or qualification

Job description

Overview

To support the efficient management and operations of the site team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the Site. To provide support in the provision of a Human Resources service to TLCP. To take responsibility for specific areas of work within TLCP both Operationally and Human Resources related. Our team is innovative and focused on improving patient care and staff work-life balance. We are looking for an PCN Operation Lead and CQC compliance officer to join our diverse and energetic team. Our 5 care sites include: St Johns Medical Centre, the Honor Oak Group, Belmont Hill, Morden Hill and Hilly Fields care units all located within Lewisham. The Lewisham Care Partnerships is an established Super Partnership/PCN bringing together 5 practices in central Lewisham, South East London with a total practice population of 55,000.

Responsibilities

• Advertising posts
• Assist in developing job descriptions and person specifications
• Arranging/conducting interview dates
• Obtaining CVs
• Sending out unsuccessful letters to applicants
• Offer letter of position including terms and conditions
• Assist manager in issuing of work contracts
• Organise and process DBS checks for new recruits and current staff as appropriate
• Communication: The post-holder should recognize the importance of effective communication within the team and will be involved in:
• Updating our TLCP Website
• Responding to various social media platforms including NHS net comments
• Creation and editing of newsletter content and design for staff and patients
• Patient Participation Group
• Complaints: The post-holder will be the first point of contact for individuals or their representatives wishing to raise a concern or complaint regarding a service.
• Acknowledge all complaints and categorise.
• Provide non-clinical advice to patients/service users or carers and be responsible for escalating a concern or complaint where patient safety appears to be at risk.
• Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses.
• Input and maintain up to date comprehensive records including all complaints logging, recording of subjects, recommendations, outcomes and learning.