Tier II IT Help Desk Specialist (MSP) – Remote

Bcs Callprocessing Inc; Remote; GBP 25,000 - 47,000; Full time

Job summary

A technology solutions provider is looking for a full-time Technical Support Analyst Tier II in the United Kingdom. This role involves providing exceptional IT support, troubleshooting issues in enterprise systems, and maintaining effective communication with clients to resolve service requests. A Bachelor's degree in computer science, along with essential skills in customer service and Active Directory, is required to succeed in this position. Competitive salary of £25,000 - £47,000 based on experience is offered.

Benefits

Employee Training and Development

Referral Bonus Program

Virtual Company Events

Home/Hybrid Working

Qualifications

• Minimum 4 years of IT experience.
• Previous MSP experience or experience supporting an external customer base.
• Familiarity with Group Policy and Conditional Access policy (CA).

Responsibilities

• Provide IT support relating to Microsoft’s core business applications.
• Serve as the first point of contact for service requests.
• Maintain communication with business users for case resolution.

Skills

Information Technology Support

Customer Service

Troubleshooting

Active Directory

O365 administration

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

Microsoft MCP

AZ 900

Job description

A technology solutions provider is looking for a full-time Technical Support Analyst Tier II in the United Kingdom. This role involves providing exceptional IT support, troubleshooting issues in enterprise systems, and maintaining effective communication with clients to resolve service requests. A Bachelor's degree in computer science, along with essential skills in customer service and Active Directory, is required to succeed in this position. Competitive salary of £25,000 - £47,000 based on experience is offered.