Ticketing Executive

Travel Trade Recruitment; Trafford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury travel operator in Manchester is looking for a Ticketing Executive. The ideal candidate will have expertise in ticketing operations, customer service excellence, and GDS proficiency. You will manage ticketing queues, issue travel documents, and ensure compliance with industry regulations. This role offers hybrid working and generous benefits, including exclusive travel perks and 25 days of holiday. Ready to take your career to the next level? Apply now!

Benefits

25 days holiday + public holidays

Generous salary package

Exclusive travel perks

On-site parking

Comprehensive benefits

Qualifications

• Previous experience in a ticketing or consolidator role, preferably in the airline or travel industry.
• Proficiency in Global Distribution Systems (GDS), ideally Amadeus.
• Ability to manage multiple tasks while maintaining high accuracy.

Responsibilities

• Handle inbound calls providing excellent customer service.
• Issue travel documents accurately within deadlines.
• Manage ticketing queues and process refunds efficiently.

Skills

Attention to Detail

Communication Skills

Ability to Thrive Under Pressure

Tools

Amadeus

Aviate

Lime

Virgin

Faremine

Job description

Job Title: Ticketing Executive
Location: Manchester (Hybrid Working Available)
Salary: Competitive + Benefits
Industry: Luxury Travel & Tour Operations

Are you a detail-oriented Ticketing Executive or Airline Consolidator with a passion for travel?
Join a prestigious, growing luxury tour operator based in Manchester and take your career to the next level. If you're seeking an exciting opportunity in a fast-paced, customer-focused environment, this role is for you! My client offers hybrid working, a supportive team culture, and the chance to make a real impact.

What You'll Be Doing as a Ticketing Executive:

• Customer Service Excellence: Handle inbound calls and provide a high level of service to our clients, ensuring their travel needs are met with precision and care.

• Ticketing & Documentation: Issue travel documents accurately and within tight deadlines, ensuring a seamless process for our customers.

• Ticketing Operations: Manage ticketing queues, handle reissues, make necessary changes, and process refunds with efficiency and accuracy.

• Compliance & Verification: Ensure all documentation is verified and compliant with industry regulations, keeping everything on track and error‑free.

• Systems Management: Utilise industry‑standard systems such as Aviate, Lime, Virgin, and Faremine to process bookings and maintain data integrity.

• Team Support: Assist with any additional duties as needed to contribute to the team's success, with a flexible approach to help wherever required.

What We're Looking For from a Ticketing Executive:

• Proven Experience: Previous experience in a ticketing or consolidator role is a must, with a strong background in the airline or travel industry.

• GDS Expertise: Proficiency in Global Distribution Systems (GDS), preferably Amadeus, and a good understanding of the processes involved.

• Attention to Detail: The ability to manage multiple tasks simultaneously while maintaining high standards of accuracy.

• Communication Skills: A professional, friendly, and customer‑first attitude, with strong communication skills to engage with clients and colleagues alike.

• Ability to Thrive Under Pressure: A resilient mindset, with the ability to manage deadlines and resolve issues swiftly in a fast‑paced setting.

What's in it for You?

• Generous Time Off: 25 days holiday + public holidays for a healthy work‑life balance.

• Attractive Salary Package: Competitive pay that reflects your skills and experience.

• Exclusive Travel Perks: Access to incredible staff travel discounts and FAM trips.

• On‑Site Parking: Convenience and peace of mind with parking available.

• Comprehensive Benefits: Access to a wide range of employee benefits, including health and wellbeing programmes.

Ready for your next move?
If you're an experienced ticketing professional looking to bring your expertise to a dynamic, luxury travel brand, we want to hear from you. Apply today and become part of a team that values excellence, collaboration, and innovation! Click the link or send your CV to [e-mail] or call Nichol on 0161 9236120 for more info. Please only UK based applicants