Ticket Support Manager - HSBC Championships

Lawn Tennis Association; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A sports organization is seeking a Ticket Support Manager at The Queen's Club in London. The role involves leading ticket operations for major tennis events and ensuring a customer-friendly experience for attendees. The ideal candidate will have strong communication skills and attention to detail. This is a part-time, fixed-term position with a salary of £17.40 per hour. The recruitment period runs until January 25, 2026, and the role will cover events in June 2026.

Qualifications

• Innovative problem solver with exceptional attention to detail.
• Strong communication and collaboration skills are essential.
• Proven ability to manage tasks effectively.

Responsibilities

• Assist in day-to-day operations for the Ticketing and Events Team.
• Lead on-site ticket operations for grass court events.
• Provide exceptional service to tennis fans attending events.

Skills

Customer-friendly ticket experience

Strong communication skills

Problem-solving

Attention to detail

Task management

Job description

Organisation Lawn Tennis Association Salary £17.40ph Location The Queen's Club, The Cottage Palliser Road, West Kensington, W14 9EQ Contract type Fixed Term (Part time) Closing date 25 January 2026 Job Description Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

About the Tournament - HSBC Championships

The HSBC Championships is one of the longest-running tennis tournaments on the ATP World Tour. With more than a century of history and a roll of honour that features the names Rod Laver, John McEnroe, Boris Becker, Rafael Nadal, Andy Murray and Carlos Alcaraz, it is the jewel in the crown of the grass court season in the lead-up to Wimbledon. Last season we saw the return of a tour level women’s event in London for the first time in over 50 years, as The Queen’s Club plays host to a high-profile WTA 500 event.

As a Ticket Support Manager, you’ll assist in all aspects of on-site day-to-day operations for the Ticketing and Events Team.

You will lead from the front championing our grass court events and on-site ticket operations. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026.

The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at The National Tennis Centre 100 Priory Lane, Roehampton, London, SW15 5JQ. Further information will be provided to those invited to interview.

Location

The Queen's Club, The Cottage Palliser Road, West Kensington, W14 9EQ

Shift Patterns

08 : 45am - 18 : 45

5th - 14th June 2026 (HSBC Championships WTA 500)

15th - 21st June 2026 (HSBC Championships ATP 500)

Payment

You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager

Hours worked will be paid on the last Thursday of every month

Payment will be made by credit transfer direct to your bank or building society