Third-Party QA Auditor: Fairness & Compliance Champion

Kount; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading debt recovery company in Nottingham seeks a Third Party Quality Assurance Auditor to ensure compliance in debt collection practices. The role includes auditing debt collection agencies, monitoring call quality, and investigating consumer complaints. Ideal candidates have experience in consumer environments, strong stakeholder management skills, and familiarity with Microsoft applications. This position offers a salary of £27,880 plus benefits.

Benefits

Contributory pension

Healthcare

26 days holiday

Flexible benefits

Qualifications

• Solid experience in a consumer environment with understanding of 'Treating Customers Fairly'.
• Good at reviewing call quality and explaining findings.
• Experience with data gathering from different sources is a plus.

Responsibilities

• Conduct call monitoring and assurance of debt collection partners.
• Develop and deliver conduct monitoring and audit activities.
• Investigate consumer complaints to understand issues.
• Track agency performance to improve practices.

Skills

Call quality review

Stakeholder management

Data gathering

Microsoft/G-suite applications

Job description

A leading debt recovery company in Nottingham seeks a Third Party Quality Assurance Auditor to ensure compliance in debt collection practices. The role includes auditing debt collection agencies, monitoring call quality, and investigating consumer complaints. Ideal candidates have experience in consumer environments, strong stakeholder management skills, and familiarity with Microsoft applications. This position offers a salary of £27,880 plus benefits.