The Estée Lauder Companies Area Sales and Education Manager MAC / Bobbi Brown / Too Faced - 12 month

The Estée Lauder Companies; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global cosmetics company is seeking an Area Sales & Education Manager in the UK to lead sales and service performance across multiple points of sale. This role requires strong leadership skills, a focus on team development, and a passion for exceptional customer service. With a minimum of 5 years in retail management, you will drive commercial strategies, monitor KPIs, and ensure brand values are represented consistently to enhance customer engagement.

Qualifications

• Minimum of 5 years of experience in retail management.
• Proven ability to inspire and develop high-performing teams.
• Ability to travel across the area and work flexible hours.

Responsibilities

• Lead and engage the POS management teams to meet sales targets.
• Ensure effective execution of commercial strategy and visual merchandising.
• Champion the brand's values and ensure they resonate with customers.

Skills

Strong leadership capabilities

Retail management experience

Business acumen

Excellent communication

Customer service focus

Organisational skills

Education

Background in business, retail management, or related field

Job description

Overview

The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.

Sales & Service Management

• Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
• Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
• Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
• Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.

Team Leadership & Development

• Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
• Foster a culture of accountability, teamwork, and high performance.
• Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
• Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
• Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.

Operations & Commercial Excellence

• Ensure effective execution of the commercial strategy by managing product presentations, inventory, and visual merchandising.
• Collaborate with the central teams to ensure operational processes are followed, including inventory management and store maintenance.
• Monitor and review retail operations to ensure a high standard of service and product presentation is maintained.

Brand & Consumer Engagement

• Champion the brand's values and ensure they are consistently represented at every POS location.
• Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
• Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.

Qualifications

• Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
• Experience in retail management, with a focus on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
• A passion for delivering exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.
• Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
• Proven experience managing large teams, multi-site operations, and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organisational skills and ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.