Test Centre Administrator

Pearson; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global testing organization is seeking a Test Centre Administrator to join its London team. This part-time role, requiring at least 30 hours/month, involves welcoming candidates, ensuring exam security, and providing excellent customer service. Ideal applicants should possess school-level qualifications in English and Maths, be flexible in working various shifts, and have attention to detail for a positive candidate experience. This is a permanent position offering competitive pay and the opportunity to work within a supportive team.

Qualifications

• Must have school qualifications in English and Maths.
• Experience with Microsoft Office is an advantage.
• Ability to work flexible shifts any day of the week.

Responsibilities

• Greet and check-in candidates for exams.
• Ensure compliance with exam security procedures.
• Proctor candidates during their exams.
• Troubleshoot technical issues with IT.
• Perform housekeeping duties as necessary.

Skills

Customer service

Attention to detail

Flexibility

Education

School qualifications in English and Maths

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Our Organisation

Pearson VUE (pearsonvue.com ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in London, UK.

Your Opportunity

You will be required to work for a minimum of 30 hours/month. Saturday working is compulsory, one other weekday to be agreed with Manager every week. Other shifts may be additionally offered.

The pay rate is £14.50/hour, paid to you at the end of every month.

This is a permanent part time role.

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

• Welcome, greet and check‑in customers/test‑taking candidates.
• Comply with all exams testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

Our Successful Applicant

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.