Tesco Shift Leader - Lisieux Way Express

Tesco UK; Ashton-under-Lyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer in Ashton-under-Lyne is seeking a Shift Leader to manage duty shifts and ensure exceptional customer service. In this role, you will work in a fast-paced environment while leading a team, maintaining store standards, and supporting management. Applicants must be 18 or older. The position offers a starting pay rate of £14.76 an hour with additional location-based payments.

Qualifications

• Applicants must be 18 or over.
• Applicants must have passed school leaver’s age.

Responsibilities

• Work in a fast‑paced retail environment.
• Take ownership of running duty shifts.
• Ensure customer satisfaction.
• Improve service through coaching and feedback.
• Support colleagues in store safety.
• Understand store performance and assist managers.
• Lead by example and set a great example for colleagues.
• Coordinate the team for a hassle-free shopping experience.
• Assist colleagues with daily priorities.
• Open and close the store.
• Serve as the go‑to person for colleagues in manager's absence.
• Maintain store cleanliness and presentation.
• Help coordinate seasonal and community events.
• Provide excellent customer service.
• Keep team updated on communications.
• Seek improvements in operations and service.
• Follow health and safety routines.

Job description

Availability Window

Sun: 14:30‑23:00
Tue: 14:30‑23:00
Wed: 14:30‑23:00
Fri: 10:00‑18:15

Pay and Hours

Shift Leader rate starts from £14.76 an hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

Minimum 16 guaranteed hours per week. Flexible to 12 hours if desired.

Responsibilities

• Work in a fast‑paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave satisfied.
• Look for ways to improve service, including coaching and giving feedback.
• Guide and support colleagues in store, keeping it safe for work and shop.
• Maintain understanding of store performance and assist managers in actions that improve running.
• Lead from the front, setting a great example for colleagues.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy and well presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Providing great customer service, listening and putting customers first.
• Keeping the team well‑informed and up to speed on communications, changes or updates.
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
• Coordinating store improvements, removing obstacles to great service.
• Following health and safety routines and procedures, ensuring colleagues do the same.
• Recognising and celebrating colleagues providing great service.

Eligibility

Applicants must be 18 or over.

Applicants must have passed school leaver’s age. Over 18 required if role involves early/late hours or certain areas.

Diversity, Equity and Inclusion

We welcome professionals from all backgrounds. We are a Disability Confident Leader and provide an inclusive and accessible recruitment process.

Apply

Click here to read more. For more information about us, visit www.tescoplc.com.