Tesco Shift Leader - Days - Whitchurch Esso Express

Tesco; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail company in Bristol is seeking a Shift Leader to manage store shifts and ensure a great shopping experience for customers. Responsibilities include coordinating the team, handling customer queries, and ensuring safety protocols. The ideal candidate should possess strong customer service and leadership skills, with flexible working hours. Opportunities for development and benefits are provided.

Benefits

Flexible hours

Development opportunities

Discounts and cycle-to-work schemes

Wellbeing support

Qualifications

• Great role model providing thoughtful customer service that meets customer needs.
• Clear communicator comfortable using various methods of communication.
• Motivator inspiring the team to deliver beyond expectations.

Responsibilities

• Coordinate the team to deliver an easy and fuss-free shopping experience.
• Open and close the store, ensuring safety decisions.
• Provide great customer service by putting customers first.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Job description

Overview

Tesco UK • Bristol • Permanent • Apply by 10-Oct-2025

Availability Window: See hours below. The role requires availability in the listed windows; shifts will be scheduled with three weeks' notice.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

What you will be doing

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Benefits / What is in it for you

• There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• Development opportunities with ongoing learning and access to training to help you achieve your career goals
• An inclusive workplace where everyone's welcome
• Your voice matters, with opportunities to share ideas and opinions
• Wellbeing support and resources
• Life cover and a pension with matching contributions
• Benefits to suit you, including discounts and cycle-to-work schemes
• Uniform provided and policies to support you
• Access to colleague networks and information about benefits available

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note: Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leaver's age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com