Tesco Shift Leader - Days - Southgate Rd Express

Tesco; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in London is seeking a Shift Leader to manage store operations and provide excellent customer service. You will coordinate the team for a smooth shopping experience, ensure store cleanliness, and support your colleagues. This role offers flexible hours, development opportunities, and attractive benefits, including paid holidays and discounts.

Benefits

20 days holiday plus personal day

10% off and 15% during pay day weekends

Free wellbeing services

Life cover and pension contributions

Uniform provided

Access to training and development

Qualifications

• You need to be 18 or over to apply for this role.
• Able to lead and oversee store operations.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate the store team to deliver an easy shopping experience.
• Support colleagues in daily priorities and maintain store cleanliness.
• Open and close the store ensuring safety and cleanliness.

Skills

Customer service

Team coordination

Problem-solving

Communication

Leadership

Job description

Overview

Tesco UK • London • Permanent • Apply by 30-Sep-2025

Availability Window: Days From time To time Sun 15:00:00–23:00:00 Mon 16:00:00–23:00:00 Tue 15:00:00–23:00:00 Fri 07:00:00–15:00:00 Sat 15:00:00–23:00:00

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The information below describes the availability windows and scheduling arrangements. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You\'ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

What is in it for you

• There\'s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You\'ll have ongoing learning opportunities, and access to award-winning training
• It\'s an inclusive place where everyone\'s welcome. We celebrate the individuality of our colleagues
• Your voice matters, and we\'ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so wherever you work in Tesco, you\'ll be in good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends via Colleague Clubcard
• Access to free wellbeing services with resources to support mind, body, and life
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life\'s moments
• Colleague networks providing a space for colleagues to come together from a range of backgrounds
• Additional information about benefits is available in the wider Tesco materials

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\'s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, inclusive of everyone
• Providing great customer service, by listening to customers and putting them first in everything you do
• Keeping the team well-informed on communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing obstacles to great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

You will need

• To be a great role model by providing thoughtful customer service that meets customers\' needs
• To build strong relationships with colleagues to create a positive and inclusive team atmosphere
• To be a clear communicator, using a variety of methods to keep your team well-informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible in thinking, and able to handle change to benefit customers and colleagues
• To be motivating, inspiring your team to deliver beyond expectations
• To be curious and look for ideas to serve customers, communities, and the planet better

About us

Our vision at Tesco is to become every customer\'s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."

We are committed to diversity, equity and inclusion and aim to create an inclusive workplace where Everyone\'s Welcome. We support flexible working and accommodations where possible.

We are a Disability Confident Leader and provide an accessible recruitment process. For information on accessibility support, please contact us.

Please note: Tesco will recruit individuals who are over the school leaver\'s age. Some roles may require being over 18 for certain shifts or areas.

For more information about us please visit www.tescoplc.com