Tesco Colleague - Hethersett Express

Tesco; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading supermarket chain in Norwich is seeking dedicated staff to provide outstanding customer service. The role involves engaging with customers, supporting operations across various areas, and contributing positively to team efforts. Applicants should have a passion for service, strong interpersonal skills, and the ability to adapt to varying needs. Competitive pay and flexible hours are offered.

Benefits

20 days holiday plus personal day

Colleague discounts up to 15%

Access to free wellbeing services

Pension matched contributions up to 7.5%

Qualifications

• Passion for delivering great service and welcoming customers.
• Ability to communicate openly and foster team spirit.
• Willingness to represent the brand positively.

Responsibilities

• Provide exceptional service to customers.
• Know products and services in the store.
• Participate in community and charity events.

Skills

Great service delivery

Ability to build rapport

Team collaboration

Initiative for customer decisions

Punctuality and presentability

Job description

Overview

Tesco UK • Norwich • Permanent • Apply by 14-Sep-2025

Availability Window
Days From time To time Sun 15:00:00 23:00:00 Tue 15:00:00 23:00:00 Thu 15:00:00 23:00:00

Pay starts from £12.45 per hour, increasing to £13.66 for stores within the M25. Additional payments may apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you would like to work fewer hours (minimum of 12), we have opportunities available and would love to hear from you.

The availability window shows the periods during the week when we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of your shifts. We are happy to support flexibility, so if your available times match closely but not exactly, we would still love to hear from you.

Note: You must be over 18 to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Colleague discounts: 10% off and 15% on pay day weekends; save up to £2,000 a year with the Colleague Clubcard (additional card to share with family)
• Access to free wellbeing services and resources
• Life cover of five times pay and a pension with matched contributions up to 7.5%
• Flexible benefits: discounts, shares, cycle to work schemes
• Uniform provided and supportive policies for life’s moments
• Access to colleague networks and information about them

Responsibilities

• Know your customers and serve them with passion and pride; provide great natural service.
• Be knowledgeable about products and services in the store.
• Work across service, picking, and replenishment areas as required.
• Apply training to work safely, effectively, and to serve customers brilliantly.
• Make decisions that are right for customers and deliver store routines that meet customer needs.
• Participate in seasonal, community and charity events to create an inclusive atmosphere.
• Be aware of store performance and contribute to driving service, sales, reducing waste, shrinkage, and profitability.
• Handle products with care to maintain quality and ensure they reach customers in good condition.
• Represent Tesco’s values, make everyone feel welcome, and follow policies.
• Occasionally you may be required to accept deliveries into the store.

What you need

• A passion for delivering great service and greeting customers with a smile
• The ability to build rapport and leave customers with a positive shopping experience
• The initiative to make decisions in the customer’s best interest
• Ability to work well within a team and communicate openly
• Ability to build relationships with colleagues to foster team spirit
• Punctuality, presentable appearance, and readiness to be a brand ambassador

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is: "Serving our customers, communities and planet a little better every day." We aim to be a responsible and sustainable business for all stakeholders, communities, and the planet.

We are proud to have an inclusive culture at Tesco where everyone can be themselves. We celebrate diversity and provide equal opportunities. We offer flexible working patterns across a wide business, and everyone is welcome at Tesco.

We understand life looks different for everyone. We welcome conversations about flexible working and will support you during the application process.

We are a Disability Confident Leader and are committed to an inclusive and accessible recruitment process. For information on accessibility support, please read the information available.

Please note

Tesco will recruit individuals who meet the school leaver's age requirements. For the school leaver’s age in your country, please read the guidance.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beverages, wines & spirits, counters, bakery, or driving roles.

During periods of high applicant volume, some roles may close earlier than the advertised end date. We will provide feedback to candidates who attend interviews.

For more information about Tesco, please visit www.tescoplc.com