Tenant Liaison & Front Desk Coordinator

North Northamptonshire Council; Raunds; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Career development opportunities

Leave entitlement: 28–33 days + bank

Hybrid and flexible working

Job summary

North Northamptonshire Council is seeking a Tenant Liaison Officer to act as the first point of contact for tenant enquiries, support business requirements, and manage front of house duties. The role involves accommodation viewings, meetings, and maintaining marketing and events platforms.

Strong English communication, organisation, and the ability to work under pressure are essential. The post emphasises collaboration within a busy team to deliver high-quality services to local businesses.

Qualifications

• You will have good levels of spoken and written English and an ability to relay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.
• Able to work under your own initiative, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy and consistency.
• You will need to be able to continue to work effectively and consistently even under pressure.
• We are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality services for businesses of North Northamptonshire.

Responsibilities

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

Job description

North Northamptonshire Council is seeking a Tenant Liaison Officer to act as the first point of contact for tenant enquiries, support business requirements, and manage front of house duties. The role involves accommodation viewings, meetings, and maintaining marketing and events platforms.

Strong English communication, organisation, and the ability to work under pressure are essential. The post emphasises collaboration within a busy team to deliver high-quality services to local businesses.