Housing Services Specialist – Tenant Support & Admin

North Northamptonshire Council; Great Corby; Hybride; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension scheme

Career development

Generous leave

Hybrid & flexible working

Résumé du poste

North Northamptonshire Council is seeking a Housing Assistant to provide vital administrative support to the Housing Management Team. You will help deliver efficient housing services, handle customer enquiries and support tenants and residents, contributing to safe, well-managed communities with high customer satisfaction.

Key duties include tenancy administration, managing records, ASB casework support and coordinating viewings.

Qualifications

• Educated to GCSE level (min 3) including Maths and English.
• Experience working directly with customers in a busy front facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.
• Ability to master and use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication skills Good telephone manner.
• Ability to deal with confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines and prioritise work.
• Customer focused and solution driven.
• Willing to work outside normal office hours as necessary.

Responsabilités

• Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.
• Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.
• Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.
• Support home and estate inspections by recording issues, raising works requests and monitoring actions.
• Assist with tenant engagement activities, meetings, events, communications and minute-taking.
• Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.
• Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.
• Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.
• Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.

Connaissances

Customer focus

Front-line service

Office environment

Clerical duties

Workload prioritisation

Microsoft Word

Excel

PowerPoint

Outlook

IT and keyboard skills

Communication skills

Discretion with information

Deadline driven

Customer-focused solutions

Flexible hours

Formation

GCSE including Maths and English

Outils

Word

Excel

PowerPoint

Outlook

Description du poste

North Northamptonshire Council is seeking a Housing Assistant to provide vital administrative support to the Housing Management Team. You will help deliver efficient housing services, handle customer enquiries and support tenants and residents, contributing to safe, well-managed communities with high customer satisfaction.

Key duties include tenancy administration, managing records, ASB casework support and coordinating viewings.