Housing Management Admin & Customer Support

North Northamptonshire Council; Kettering; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme with generous employer{

Opportunities for development

Generous leave entitlement

Hybrid and flexible working

Job summary

North Northamptonshire Council is seeking a customer-focused Housing Assistant to provide essential administrative support to the Housing Management Team. You will handle enquiries, support tenancy processes, and help create safe, well-managed communities with excellent customer satisfaction.

The role requires strong IT skills, accuracy, and the ability to work to tight deadlines. The team promotes hybrid and flexible working arrangements to support a healthy work-life balance.

Qualifications

• GCSE level (min 3) including Maths and English.
• Experience in frontline customer service in a busy environment.
• Experience in office environment and clerical duties.
• Ability to manage and prioritise own workload.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide high-quality frontline housing service and respond to inquiries.
• Support tenancy management processes including new tenancies and terminations.
• Administer void properties, coordinate viewings and sign-ups; maintain housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental accounts, payments, invoices and repairs documentation.
• Support inspections and tenant engagement activities; take minutes.

Skills

Customer service

Microsoft Office

Written and spoken communication

Time management

Confidentiality

Education

GCSE maths & English

Tools

Word

Excel

PowerPoint

Outlook

Job description

North Northamptonshire Council is seeking a customer-focused Housing Assistant to provide essential administrative support to the Housing Management Team. You will handle enquiries, support tenancy processes, and help create safe, well-managed communities with excellent customer satisfaction.

The role requires strong IT skills, accuracy, and the ability to work to tight deadlines. The team promotes hybrid and flexible working arrangements to support a healthy work-life balance.