Tenant Liaison Officer

North Northamptonshire Council; Corby; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid and flexible working

Pension scheme with life cover and ill

Generous leave (28-33 days)

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel rates at HMRC rates

Employee Network Groups

Job summary

North Northamptonshire Council is recruiting a Tenant Liaison Officer to be the first point of contact for tenant enquiries, support with business requirements, and manage front-of-house duties including viewings and tenancy administration.

You will handle meetings, bookings, and communications while maintaining high standards of customer care and compliance with policy and regulation. Hybrid working and a range of council benefits are offered.

Qualifications

• Good levels of spoken and written English.
• Ability to relay complex eligibility issues in plain English to a variety of stakeholders.
• Plan and organise time to ensure deadlines and targets are met.
• Able to work under pressure while maintaining accuracy.
• Strong team player in a busy environment.

Responsibilities

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

Job description

The following content displays a map of the jobs location - Corby Enterprise Centre, Corby Innovation Hub and Enterprise Centre East Northants (Raunds)

Corby Enterprise Centre, Corby Innovation Hub and Enterprise Centre East Northants (Raunds)

Closing Date:

06/11/2026

Job Category:

Property Management

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

As Tenant Liaison Officer, you will be the first point of contact for tenant enquiries, supporting with their business requirements. This role includes front of house duties, accommodation viewings, attendance at meetings and maintaining the marketing and events platform.

Good interpersonal and analytical skills are essential along with appropriate standards of customer care and with the correct regulation interpretation in respect of policy.

What will you be doing?

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

About you

You will have good levels of spoken and written Englishand an ability torelay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.

Able to work under your own initiative, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy and consistency. You will need to be able to continue to work effectively and consistently even under pressure.

We are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality services for businesses of North Northamptonshire.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)