Remote-First Tenant Liaison for Housing Projects

Warwick District Council; Warwick; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Warwick District Council is seeking a Tenant Liaison Officer to act as the main conduit between residents, contractors and surveyors during planned improvement and maintenance works to council homes.

The role requires strong customer service experience, excellent communication and relationship-building skills, and a proactive approach to ensure projects run smoothly with minimal disruption and a positive experience for residents.

Qualifications

• Experience in a customer service, engagement or resident-facing role.
• Excellent communication, negotiation and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Confidence using IT systems and producing clear written communications.
• A positive, proactive approach with a genuine commitment to helping customers.

Responsibilities

• Be the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes.
• Support residents throughout projects by providing clear information, handling queries and concerns, and ensuring works are delivered with minimal disruption and a positive customer experience.
• Contribute to the Housing Assets team with a proactive, professional approach and effective stakeholder engagement.

Skills

Customer service

Engagement

Communication

Organisation

IT systems

Job description

Warwick District Council is seeking a Tenant Liaison Officer to act as the main conduit between residents, contractors and surveyors during planned improvement and maintenance works to council homes.

The role requires strong customer service experience, excellent communication and relationship-building skills, and a proactive approach to ensure projects run smoothly with minimal disruption and a positive experience for residents.