Tenant Liaison Officer

North Northamptonshire Council; Raunds; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Career development opportunities

Leave entitlement: 28–33 days + bank

Hybrid and flexible working

Job summary

North Northamptonshire Council is seeking a Tenant Liaison Officer to act as the first point of contact for tenant enquiries, support business requirements, and manage front of house duties. The role involves accommodation viewings, meetings, and maintaining marketing and events platforms.

Strong English communication, organisation, and the ability to work under pressure are essential. The post emphasises collaboration within a busy team to deliver high-quality services to local businesses.

Qualifications

• You will have good levels of spoken and written English and an ability to relay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.
• Able to work under your own initiative, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy and consistency.
• You will need to be able to continue to work effectively and consistently even under pressure.
• We are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality services for businesses of North Northamptonshire.

Responsibilities

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

Job description

About The Role

As Tenant Liaison Officer, you will be the first point of contact for tenant enquiries, supporting with their business requirements. This role includes front of house duties, accommodation viewings, attendance at meetings and maintaining the marketing and events platform.

Good interpersonal and analytical skills are essential along with appropriate standards of customer care and with the correct regulation interpretation in respect of policy.

What will you be doing?

As Tenant Liaison Officer You Will

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

About You

You will have good levels of spoken and written English and an ability to relay (in writing and verbally) complex eligibility issues in plain English to a variety of stakeholders.

Able to work under your own initiative, you will have the ability to plan and organise your time to ensure that deadlines and agreed targets are met, whilst maintaining a high level of accuracy and consistency. You will need to be able to continue to work effectively and consistently even under pressure.

We are looking for someone who is a strong team player, able and willing to work with their colleagues in a very busy environment, and play a key part in delivering high quality services for businesses of North Northamptonshire.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

Customer-focused

Respectful

Efficient

Supportive

Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• Tenant Liaison Officer_Stacy Barratt.docx