Tenant Liaison & Centre Concierge

North Northamptonshire Council; Corby; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid and flexible working

Pension scheme with life cover and ill

Generous leave (28-33 days)

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel rates at HMRC rates

Employee Network Groups

Job summary

North Northamptonshire Council is recruiting a Tenant Liaison Officer to be the first point of contact for tenant enquiries, support with business requirements, and manage front-of-house duties including viewings and tenancy administration.

You will handle meetings, bookings, and communications while maintaining high standards of customer care and compliance with policy and regulation. Hybrid working and a range of council benefits are offered.

Qualifications

• Good levels of spoken and written English.
• Ability to relay complex eligibility issues in plain English to a variety of stakeholders.
• Plan and organise time to ensure deadlines and targets are met.
• Able to work under pressure while maintaining accuracy.
• Strong team player in a busy environment.

Responsibilities

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, complete inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while proactively sharing customer feedback, compliments, and suggestions for improvement

Job description

North Northamptonshire Council is recruiting a Tenant Liaison Officer to be the first point of contact for tenant enquiries, support with business requirements, and manage front-of-house duties including viewings and tenancy administration.

You will handle meetings, bookings, and communications while maintaining high standards of customer care and compliance with policy and regulation. Hybrid working and a range of council benefits are offered.