Tenant Engagement Officer

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in West Midlands is seeking a Tenant Engagement Officer to assist tenants in improving their community. You will conduct community development work and implement engagement strategies, ensuring tenant voices shape service design. Excellent communication and organisational skills are essential, along with a passion for social change. This role is pivotal in improving the quality of life for tenants and requires a strong team player with a can-do attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to empower and motivate others.
• Strong organisational skills and proficiency with IT.

Responsibilities

• Assist tenants in social change efforts.
• Develop meaningful tenant engagement within Housing Services.
• Work with tenants to incorporate their needs into service design.

Skills

Tenant engagement

Communication

Interpersonal skills

Organisational skills

Written skills

Job description

Sandwell Council has established and continues to develop tenant engagement and the opportunities to shape Housing Services, all of which is aligned to the council’s strategic objectives, as well as the Consumer Standards and Social Housing White Paper.

We are looking for a Tenant Engagement Officer to assist tenants to bring about social change and improve the quality of life in their local area, conducting community development work to actively engage communities in making sense of the issues which affect their lives, setting goals for improvement and responding to problems and needs through empowerment and active participation. You will be instrumental in implementing all aspects of the Tenant Engagement Strategy and share our passion for improving the lives of our tenants.

You will need to be skilled in tenant engagement, be able to develop meaningful tenant engagement and involvement within Housing Services, considering different approaches required to engage different tenant groups. Working with tenants and tenant groups in order that the needs and aspirations of tenants can feed into service design, working towards co-production.

You will need to possess excellent communication, interpersonal, IT, organisational and written skills and have a good understanding of responding to the needs of tenants.

You will need to be an enthusiastic person with the ability to empower and motivate others with a ‘can do’ approach.

You must be a strong team player, an excellent communicator and demonstrate a commitment to positively responding to the challenges faced when working in a public-sector organisation.

If you are looking for a new challenge and interested in supporting social change and keen to improve the quality of life of our tenant community this could be the role for you.

Closing date: 23rd January 2026

Interviews due to take place W/C 9th February 2026

For an informal discussion, please contact Manny Sehmbi on 07528 361465 or Email [e-mail]

To apply please click the Apply Now link below.