Tenancy Sustainment and Move On Officer

CRA Group Limited; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A support services organization in Greater London seeks a dedicated support worker to assist vulnerable households in sustaining their tenancies and transitioning into long-term accommodation. You will provide tailored housing assistance, coordinate interventions, and promote independence. Ideal candidates should have relevant experience in housing or social care and strong communication skills. This role demands empathy and resilience, ensuring compliance with housing legislation while working collaboratively with various partners.

Qualifications

• Experience working in housing, homelessness, or tenancy sustainment.
• Ability to assess needs, risks, and develop effective support plans.
• Experience working with vulnerable individuals or those with complex needs.

Responsibilities

• Provide proactive tenancy sustainment support.
• Develop and implement personalized support plans.
• Assist with property viewings and move-on arrangements.
• Work closely with landlords to resolve tenancy issues.
• Manage a caseload of clients with complex needs.

Skills

Strong communication and negotiation skills

Ability to work independently

Empathetic and solution-focused approach

Good IT skills

Excellent partnership and multi-agency working skills

Education

Relevant qualification in housing, social care, or support work

Job description

To support vulnerable households to sustain their tenancies and successfully move on into appropriate long-term accommodation. The postholder will work with individuals and families at risk of homelessness, providing tailored housing-related support, coordinating multi-agency interventions, and promoting independence and stability.

• Provide proactive tenancy sustainment support to prevent tenancy breakdown and homelessness.
• Assess risks to tenancies, including rent arrears, anti-social behaviour, mental health, substance misuse, domestic abuse, or financial hardship.
• Develop and implement personalised support plans with clear outcomes.
• Support service users to understand and comply with tenancy conditions.
• Work closely with landlords (social and private) to resolve tenancy issues and mediate where necessary.
• Support households to move on from temporary accommodation, supported housing, or emergency placements into suitable long-term housing.
• Assist with property viewings, sign-ups, and move-on arrangements.
• Support service users with practical resettlement tasks such as budgeting, utilities, benefits, and setting up a home.
• Ensure planned, timely move-on to maximise availability of temporary accommodation.
• Manage a caseload of clients with complex needs, prioritising cases according to risk and vulnerability.
• Work collaboratively with internal teams and external partners including social services, health, probation, DWP, voluntary sector organisations, and support providers.
• Attend case conferences, safeguarding meetings, and multi-agency panels as required.
• Identify and respond appropriately to safeguarding concerns for adults and children.
• Carry out risk assessments and ensure safe working practices, including lone working procedures.
• Maintain professional boundaries while delivering a trauma-informed, person-centred service.
• Maintain accurate, timely, and confidential case records in line with data protection requirements.
• Monitor outcomes and performance targets, contributing to service reporting.
• Ensure compliance with relevant housing legislation, policies, and procedures.
• Experience working in housing, homelessness, tenancy sustainment, or a related support role.
• Knowledge of housing legislation, homelessness prevention, and tenancy management.
• Experience working with vulnerable people and those with complex needs.
• Ability to assess needs, risks, and vulnerabilities and develop effective support plans.
• Strong communication and negotiation skills, including the ability to engage hard-to-reach clients.
• Ability to work independently and manage a caseload effectively.
• Excellent partnership and multi-agency working skills.
• Good IT skills and ability to maintain accurate case records.
• Empathetic, resilient, and solution-focused approach.
• Commitment to equality, diversity, and inclusive practice.
• Ability to work flexibly, including occasional outreach or home visits.
• Relevant qualification in housing, social care, or support work (e.g. CIH, NVQ, or equivalent).
• Experience working in homelessness prevention or move-on services.
• Knowledge of welfare benefits and budgeting support.