Tenancy Support Worker

Target Housing Ltd; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing support organization is seeking a Domestic Abuse Tenancy Support Worker for a 6-month maternity cover. The role involves assisting clients with sign-ups, financial assessments, and tenancy support. Responsibilities include monitoring compliance with agreements and liaising with relevant agencies. Ideal candidates should have experience supporting vulnerable groups and knowledge of the welfare benefits system. This position offers opportunities for career development and compensation for mileage.

Benefits

Career development opportunities

Mileage Compensation

Westfield Health

Lifetime Financial Membership

28 days annual leave plus statutory Bank Holidays

Responsibilities

• Assist clients when moving in or out of accommodation.
• Assess clients' financial circumstances and assist with budgeting.
• Act as clients’ Tenancy Support worker offering advice and support.
• Monitor clients’ compliance with occupancy agreements.
• Help clients with negotiating repayment of arrears.

Skills

Experience of providing a service to vulnerable groups

Experience of delivering supported housing services

Experience of delivering services to clients’ housing and accommodation

In-depth and up to date knowledge of Welfare Benefits System

Job description

Domestic Abuse Tenancy Support Worker (Maternity Cover - 6 Months Fixed Term)

Employment subject to 2 Employment References and an Enhanced DBS Check

Main Purpose

To work with Target Housing Clients to give support with sign up’s, benefits and rents.

Specific Tasks

• Assist clients when moving in, or out of Target accommodation.
• Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets.
• Act as clients’ Tenancy Support worker offering advice and support.
• Support clients to understand their rights and responsibilities under their occupancy agreements.
• Monitor clients’ handling of Target Housing property and consumption of gas & electricity.
• Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.
• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing.
• Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies.
• Attend properties as and when required.
• Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
• Provide cover for absent colleagues as directed.

General Tasks

• Attend and participate in training sessions or activities as required.
• Participate in team meetings and supervision as required.
• Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.
• Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person Specifications

• Experience of providing a service to vulnerable groups
• Experience of delivering supported housing services.
• Experience of delivering services to clients’ housing and accommodation
• In-depth and up to date knowledge of Welfare Benefits System.

Competencies

Customer Focus - Critical

Integrity - Critical

Team Working - Critical

Confidence & Judgment - Very Important

Communication and Influence - Very Important

Planning & Organising - Important

Technical - Important

Benefits

• Great opportunities for career development
• Mileage Compensation
• Westfield Health
• Lifetime Financial Membership
• 28 days annual leave plus statutory Bank Holidays, increasing to 33 after 5 years continuous employment (based on a 39 hour working week - pro rata for part time staff)

We reserve the right to close this vacancy earlier should we receive sufficient applications for this role. Therefore, if you are interested , please submit your application as early as possible.

CLOSING DATE: 09/03/2026