Tenancy Management Officer (Temporary Accommodation)

Hinckley and Bosworth Borough Council; Hinckley; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A local government authority in Hinckley is seeking a Tenancy Management Officer to enhance its Housing Options Service. The successful candidate will manage temporary accommodation tenancies, ensure compliance with licence conditions, and support vulnerable tenants. Candidates should have substantial experience in housing management and a strong understanding of housing legislation. This role offers a competitive salary and a hybrid working model.

Benefits

Flexible working options

Generous pension scheme

Annual leave plus bank holidays

Qualifications

• Experience in housing management and tenancy enforcement.
• Knowledge of housing legislation and rent recovery processes.
• Strong communication and negotiation skills required.
• Ability to manage a caseload and work under pressure.

Responsibilities

• Managing temporary accommodation tenancies.
• Maximising rental income and occupancy levels.
• Monitoring rent accounts and pursuing arrears.
• Leading legal action for tenancy breaches.
• Carrying out property inspections.
• Working closely with internal teams and external agencies.
• Ensuring properties meet health and safety standards.

Skills

Experience in housing management

Knowledge of housing legislation

Strong communication skills

Negotiation skills

Ability to manage caseload

Commitment to customer care

Job description

Tenancy Management Officer (Temporary Accommodation)

Grade 6, £33,699 up to £38,220 per annum pro rata – 37 hours per week, 12 month fixed term contract.

This is an exciting opportunity to join our Housing Options Service and play a key role in managing temporary accommodation tenancies. We are looking for a proactive and customer‑focused individual to provide tenancy management services with an emphasis on early intervention and prevention.

What You'll Be Doing

• Managing temporary accommodation tenancies, ensuring licence conditions are enforced.
• Maximising rental income and occupancy levels, reducing void periods.
• Monitoring rent accounts, pursuing arrears, and liaising with finance and housing benefit teams.
• Leading on legal action for breaches of tenancy conditions, including preparing documentation and attending court.
• Carrying out property inspections, occupancy checks, and estate management tasks.
• Working closely with internal teams and external agencies to resolve issues and support vulnerable tenants.
• Ensuring properties meet health and safety standards and reporting repairs promptly.

What We're Looking For

• Experience in housing management and tenancy enforcement.
• Knowledge of housing legislation and rent recovery processes.
• Strong communication and negotiation skills.
• Ability to manage a caseload and work under pressure.
• Commitment to customer care and safeguarding.
• Full driving licence and access to a vehicle (essential).

We operate a hybrid working model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough.

Closing date: 7th December 2025

Interview date: 18th December 2025

Hinckley & Bosworth - A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.