Temporary Staffing Assistant

NHS; Ascot; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Temporary Staffing Assistant to help maintain efficient staffing in hospitals. This role involves managing staff queries, processing bookings, and ensuring shifts are filled safely. Candidates should have strong administrative and communication skills, experience in an office environment, and confidence in using IT systems. The position offers a salary range of £26,240 to £27,928 annually, with a fixed-term contract of 12 months at their Ascot location.

Benefits

First-class development opportunities

Flexible working patterns

Commitment to inclusive employment

Qualifications

• Good general education with at least 5 GCSEs at C or above.
• Experience in an office environment or administrative role required.
• Excellent written and verbal communication skills necessary.

Responsibilities

• Serve as a main point of contact for bank and agency staff.
• Process bookings to ensure shifts are filled accurately.
• Maintain records of staff availability and compliance.

Skills

Strong admin and communication skills

Confidence using IT systems

Attention to detail

Education

5 GCSEs at C or above or equivalent

ECDL or Microsoft Office Specialist qualification

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job Summary

Join Our Team and Help Keep Our Hospitals Running Smoothly This is a great opportunity to be part of a friendly and fast‑paced team that plays a key role in making sure our hospitals are safely and efficiently staffed. We’re looking for a Temporary Staffing Assistant to support the vital work of our Temporary Staffing Service.

What You’ll Be Doing

• Be a main point of contact for bank and agency staff, departments, and external agencies.
• Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
• Process bookings accurately ensuring shifts are covered safely.
• Maintain accurate records of staff availability, compliance, and shift details.
• Manage queries about shifts and pay, providing clear guidance and support.
• Support with agency invoices, recruitment, and onboarding admin.

Main Duties of the Job

• Excellent telephone manner and good interpersonal skills.
• Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust.
• Deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
• Ensure the receipt of all compliance checklists and associated information in relation to agency workers.
• Answer various email and telephone queries.
• Inputting data.
• Keeping spreadsheets up to date.
• Utilise a computer‑based system to fill and amend shift.
• Speak with managers on a daily basis regarding their requirement.

What We’re Looking For

• Strong admin and communication skills, ideally within a busy office or NHS setting.
• Confidence using IT systems and updating data accurately.
• Great attention to detail and a team‑focused approach.

About Us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work‑life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Job Details

Posted: 12 December 2025

Pay Scheme: Agenda for change

Band: Band 3

Salary: £26,240 to £27,928 a year per annum inc HCAS

Contract: Fixed term (12 months)

Working Pattern: Full‑time, Flexible working

Reference number: 151-KMC107

Location: Greenwood Offices, Heatherwood Hospital, Ascot, SL5 7GB

Person Specification

Qualifications Essential

• Good general education (5 GCSEs at C or above) or equivalent.
• ECDL or Microsoft Office Specialist qualification, or equivalent.

Qualifications Desirable

• Certificate in HR Practice (CHRP / CPP) or equivalent experience.

Experience Essential

• Experience of working in an office environment / administrative role.
• Experience of working in a customer service environment.

Experience Desirable

• Experience supporting recruitment or onboarding processes.
• Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate).

Skills & Knowledge Essential

• Accuracy and attention to detail.
• Excellent communication skills – written and verbal.
• Strong IT skills, including Microsoft Office (Outlook, Word, Excel).

Skills & Knowledge Desirable

• Knowledge of temporary staffing processes or workforce systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Frimley Health NHS Foundation Trust

Greenwood Offices, Heatherwood Hospital, Ascot, SL5 7GB

Website: https://www.fhft.nhs.uk/