Customer Service Advisor

Morgan Mckinley (Crawley); Crawley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local recruitment agency is seeking a Customer Service Advisor in Crawley for a busy operation. This role is initially temporary (6-8 weeks) but offers potential for a permanent position for the right candidate. Responsibilities include providing exceptional customer service, responding to customer queries, and collaborating effectively with internal teams. Ideal candidates should have previous experience in customer service, excellent communication skills, and strong attention to detail. Immediate start available.

Benefits

Immediate start

Supportive team environment

Qualifications

• Previous experience in customer services is essential.
• Must have excellent verbal and written communication skills.
• High levels of accuracy and attention to detail are required.

Responsibilities

• Provide best-in-class customer service to stakeholders.
• Act as a key point of contact for customers via phone and email.
• Liaise effectively with internal teams to support operations.
• Handle customer queries and complaints professionally.
• Assist with delivery queries and issue resolution.

Skills

Excellent communication skills

Strong attention to detail

Ability to handle queries and complaints

Organisational skills

Proactivity

Job description

We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on an initial 6-8 week temporary basis, with a possibility of a permanent role for the right candidate.

This is a great opportunity for someone who prides themselves on delivering exceptional customer service, thrives in a collaborative environment, and enjoys being busy.

The Role

You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times.

Key Responsibilities

• Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner
• Building and maintaining strong customer relationships
• Liaising effectively with internal teams to support daily operations
• Handling customer queries and complaints efficiently and professionally
• Assisting with delivery queries and resolving issues
• Generating quotes and ensuring all queries are dealt with accurately
• Completing all documentation and data input accurately and to company standards
• Ensuring daily reporting is completed on time and to a high standard

About You

• Previous experience in customer services
• Excellent communication skills, both written and verbal
• Strong attention to detail and high levels of accuracy
• Confident handling queries and complaints in a professional manner
• Well organised, proactive, and able to work under pressure

What's On Offer

• Immediate start
• 6-8 week temporary assignment
• Potential for a permanent position for the right person
• Supportive team environment

If you are looking for a short-term opportunity with long-term potential, and enjoy working in a customer-focused, operational role, we'd love to hear from you