Temporary Cruise Sales Consultants

Fred. Olsen Cruise Lines Ltd.; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Job summary

A cruise line company in Ipswich seeks Temporary Cruise Sales Consultants for a two-month commitment starting immediately. Responsibilities include handling customer enquiries, promoting products, and confirming bookings. Candidates should have excellent communication skills, be personable, and have GCSE-level education. Benefits include medical coverage and discounted holidays. This role requires availability across weekdays and weekends.

Benefits

BUPA medical coverage

Enhanced maternity and paternity pay

Discounted holidays and cruises

Retail discounts through Boost Benefits scheme

Qualifications

• Must be personable with excellent communication skills.
• Able to build positive relationships with customers.
• Organized and capable of managing tasks effectively.

Responsibilities

• Handle customer enquiries and reservations professionally.
• Build knowledge library on rates and products.
• Promote products and upsell to customers.

Skills

Excellent communication skills

Personable telephone manner

Organizational skills

Education

GCSE-level or equivalent

Job description

To strengthen our Reservations team over the busy festive period, we are recruiting for Temporary Cruise Sales Consultants in our Ipswich Head Office. This is for an immediate start and will last for approximately two months. During this time, you will be fully supported by our Learning & Development team, who will ensure you have the knowledge and confidence needed to assist our guests effectively. There is also the opportunity to earn commission in addition to your salary. The working hours for this role are Monday to Friday (12pm to 7pm) plus either Saturday (9am to 5pm) or Sunday (10am to 4pm) on a rota basis. We welcome applications from candidates with varying availability across these days.

Responsibilities

• Handling customer enquiries and reservations in a polite and professional manner.
• Building and maintaining your own knowledge library on rates, prices and terms of business.
• Effectively promoting all relevant Fred. Olsen products to customers.
• Confirming bookings and upselling all relevant products.
• Selling the Fred. Olsen products and brand to customers.

Qualifications and Personal Attributes

• Are personable with excellent communication skills and a polite, engaging telephone manner.
• Can build positive relationships with our customers.
• Are educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Possess a positive attitude and are keen to learn our destinations.
• Are organised and able to manage tasks to meet deadlines.
• Can start immediately and are available until mid‑February.

Benefits

• BUPA medical and Life Assurance coverage.
• Enhanced maternity and paternity pay.
• Discounted holidays and cruises.
• Retail discounts and cash‑back incentives through the Boost Benefits scheme.

Our Values

• We are caring – "We trust and care for each other, our guests and our environment".
• We are positive – "We live and share a positive attitude".
• We are real – "We are always ourselves and respect others".
• We are a team – "We are more than a team; we are a family".

Fred. Olsen Cruise Lines is a family‑run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world‑class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

As an equal‑opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.