Hub Support Worker

Express Recruitment; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dedicated recruitment agency in Nottingham seeks an experienced Temp to Perm Hub Support Worker to assist victims of abuse. The successful candidate will work in a hands-on and office-based capacity, providing direct support while managing victim referrals and maintaining confidentiality. Candidates must demonstrate a compassionate and calm demeanor and have relevant experience. The role requires full-time commitment with salary approximately £12.50 per hour, focusing solely on female applicants due to the sensitive nature of the work.

Qualifications

• Enthusiastic about making a difference in people's lives.
• Hold a current Enhanced DBS Check or be willing to process one.

Responsibilities

• Act as the first point of contact for victims requesting support.
• Co-ordinate incoming victim referrals through their database.
• Update confidential information onto bespoke databases and MS Office.
• Handle telephone and email enquiries within a suitable timeframe.
• Provide advice and guidance and re-direct to additional third parties as required.

Skills

Previous experience of working with vulnerable people or survivors of abuse

Polite and professional telephone manner

Empathetic and understanding attitude with ability to remain calm

Excellent database management skills including MS Office

Ability to handle a varied workload in a sensitive setting

Job description

Temp to Perm Hub Support Worker – Female Service Only

Location: Nottingham, Nottinghamshire

Hours: Monday to Friday shifts (9:00am to 5:00pm or 11:30am to 7:30pm)

Salary: c£12.50 per hour D.O.E

Job Type: Temp to Perm

Contact: Nottingham: 0115 9240010 – Derby: 01332 646407

Express Recruitment are delighted to be working in partnership with a unique charitable organisation who are passionate about supporting survivors of abuse. Our client is looking to recruit an experienced Support Worker to provide a mix of hands‑on and office‑based advice, working on a full‑time basis and providing direct first‑line assistance to victims of abuse.

Due to the sensitive nature of the service provided by our client, we can only accept applications from female candidates for this particular position.

The ideal candidate must be enthusiastic about making a difference to people’s lives. You will need to hold a current Enhanced DBS Check or be happy to process one if you are successful.

Roles & Responsibilities

• Act as the first point of contact for victims requesting support
• Co‑ordinate incoming victim referrals through their database
• Update confidential information onto bespoke databases and MS Office
• Handle telephone and email enquiries within a suitable timeframe
• Provide advice and guidance and re‑direct to additional third parties as required

Skills & Experience

• Previous experience of working with vulnerable people or survivors of abuse
• Polite and professional telephone manner
• Empathetic and understanding attitude with the ability to remain calm
• Excellent database management skills including MS Office
• Ability to handle a varied workload in a sensitive setting

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” with over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.