Telephone Support Volunteer - Nottinghamshire

Alzheimer's Society; East Midlands; Remote; GBP 10,000 - 40,000; Part time

Job summary

A leading charity for dementia support in the UK is seeking Telephone Support Volunteers to provide crucial assistance and information to individuals affected by dementia. You'll work from home, making KiT calls to connect people to local resources while demonstrating empathy and good communication skills. Ideal candidates will be flexible, willing to learn, and over 18 years old.

Qualifications

• Ability to speak one or more languages in addition to English is beneficial.
• Must be over the age of 18.

Responsibilities

• Provide vital support and services information to people affected by dementia.
• Conduct Keeping in Touch (KiT) calls to link individuals with local services.
• Ensure that support is tailored to individual needs.

Skills

Good verbal communication and listening skills

Empathy

Flexibility and willingness to learn

Job description

Overview

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [e-mail].

Role details

Our Dementia Wellbeing Service in Nottingham and Nottinghamshire are looking for Telephone Support Volunteers to offer people living with dementia and their carers Keeping in Touch (KiT) calls. This is a telephone-based role to be completed from home, but it is beneficial for you to be based in the Nottingham and Nottinghamshire area as you will be signposting people to local services and groups in the community.

You should be able to regularly volunteer on weekdays between the hours of 9am and 5pm to reflect the opening times of the services. To better serve our diverse communities, we welcome applicants who can speak one or more languages in addition to English, including (but not limited to) Punjabi, Arabic, Mandarin, Urdu and Bengali.

Interested? To apply for this role please click on the "Apply" button at the bottom of the page.

Requirements and what you’ll need

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don’t let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [e-mail] or call on 0300 222 5706.

About Alzheimer’s Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support services so that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference: We\'re passionate, we\'re focused and we make a lasting impact for people affected by dementia.

Trusted expert: We\'re listening, we\'re learning and we use experience and evidence.

Better together: We\'re open, we combine our strengths and we achieve more together.

Compassionate: We\'re kind, we\'re honest and we don\'t shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities. Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. We will look at making reasonable adjustments for people who have a disability or long-term condition.