Telephone Support Agent

AJ Bell; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading investment platform company in Manchester is seeking articulate individuals for a customer service role. You will provide excellent service to customers over the phone and via email. Ideal candidates will possess strong communication skills and have at least five GCSEs including Maths and English. The role offers growth opportunities, professional development support, and a comprehensive benefits package, including a starting salary of £27,100 per annum.

Benefits

Starting salary of £27,100

25 days holiday increasing to 31 days

Pension scheme with matched contributions

Health Cash Plan

Free on-site gym

Employee Assistance Programme

Personal development programmes

Qualifications

• Ability to work under pressure and meet deadlines.
• Previous experience in a call/contact centre role is desirable.
• Previous financial services exposure is desirable.

Responsibilities

• Answer questions and resolve queries from customers.
• Take inbound calls and respond to emails promptly.
• Provide excellent customer service in a timely manner.

Skills

Excellent customer service skills

Strong communication skills

Polite and professional telephone manner

Competent with Microsoft Word, Excel, and Outlook

Education

Five GCSEs grades A-C including Maths & English

Job description

Calling all customer service professionals! We're looking to recruit hardworking articulate individuals to join our telephone support teams where you will play a key role in providing our award‑winning service to our customers. For hard working individuals there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.

What does the job involve

• Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award‑winning product range.
• You’ll be taking inbound calls responding to incoming emails and using a secure messaging system with all aspects of the work carried out in line with service level agreements and our compliance policies.
• We're recognised for our great customer service and this role is pivotal in dealing with and answering a variety of queries in a timely and professional manner.
• This represents an excellent opportunity to work in a fast‑paced client services department with on‑going support to enhance your knowledge and experience.

Career progression is something we pride ourselves on here at AJ Bell and when you are ready we will help you take your career to the next stage. We also offer paid study support for professional qualifications.

Knowledge & Experience

• Five GCSEs grades A
• C (or equivalent) including Maths & English
• The ability to demonstrate excellent customer service skills
• A polite and professional telephone manner
• Strong communication skills both written and verbal.
• Competent with Microsoft Word Excel and Outlook
• Ability to work under pressure and meet deadlines
• Patience and empathy with customers who may need extra support
• Previous experience in a call / contact centre role is desirable but not essential
• Previous financial services exposure is desirable but not essential

This position is 40 hours a week on a rota basis between Monday to Saturday 8am-9pm 1 in 3 Saturdays and bank holidays when the American market is open.

In return we will provide all the training and support you need in order to develop within your role.

There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork we have a great sense of pride in what we do and this is reflected in our guiding principles.

About us

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award‑winning platform propositions to manage assets totalling more than 103.3 billion. Our customers trust us with their investments and by continuously striving to make investing easier we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018 AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol we now have over 1500 employees and have been named one of the UKs Best 100 Companies to Work For for six consecutive years and in 2025 named a Great Place to Work.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork we have a great sense of pride in what we do and this is reflected in our guiding principles.

What we offer

• Starting salary 27100 per annum (Depending on previous experience)
• Starting holiday entitlement of 25 days increasing up to 31 days with length of service plus a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Free on‑site gym providing a wide range of free classes
• Employee Assistance Programme
• Bike loan scheme
• Sick pay pledge
• Enhanced maternity paternity and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events including monthly payday drinks annual Christmas party summer party and much more
• Parking at Exchange Quay (Subject to availability)
• Personal development programmes built around you and your career goals including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent development programmes
• Peer recognition scheme with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working

At AJ Bell our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model where you’ll spend 3‑4 days per week in the office. For new team members the first 3 months will be spent full‑time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race sex gender identity sexual orientation age pregnancy religion physical and mental disability marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications merit and business need.

If you like the sound of the above or just want to know more about the company and the role we’d love to speak to you.

Remote Work : No

Employment Type : Full-time

Key Skills

Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass

Experience : years

Vacancy : 1