Telephone Operators | $70/hr Remote

Crossing Hurdles; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading research services firm is looking for a Telephone Operator to join their remote team, offering an hourly contract. Responsibilities include operating telephone switchboards, assisting callers, and documenting workflows. Ideal candidates should have strong experience in telephone operations and possess excellent writing skills. This short-term role requires a minimum commitment of 15 hours per week. Join to support a dynamic environment focusing on telecommunications.

Qualifications

• Strong experience working as a Telephone Operator or in closely related roles.
• Ability to accurately document workflows and operational logic.
• High attention to detail and reliability when handling sensitive information.

Responsibilities

• Design domain-specific questions for training AI models.
• Operate telephone switchboards for different types of calls.
• Maintain accurate call records and directory information.
• Assist callers in emergency situations.
• Monitor automated systems for collect calls.

Skills

Experience as a Telephone Operator

Strong writing skills

Comfort with computer-based tools

Attention to detail

Reliability

Job description

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Crossing Hurdles provided pay range

This range is provided by Crossing Hurdles. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $70.00/hr

Position: Telephone Operator

Type: Hourly contract

Compensation: $40–$70 per hour

Location: Remote

Commitment: Minimum 15 hours/week

Duration: ~3–4 weeks

Role Responsibilities

• Design domain-specific questions and scenarios related to telephone operations to help train AI models.
• Observe signal lights on switchboards and dial or press buttons to establish connections.
• Operate telephone switchboards and systems for local, long-distance, mobile, person-to-person, and emergency calls.
• Update directory information and maintain accurate call records.
• Perform clerical tasks such as typing, proofreading, and sorting information.
• Provide assistance to callers who require help dialing or are in emergency situations.
• Monitor automated systems for collect calls and intervene when assistance is required.
• Support customers with special billing requests and relay services.
• Maintain detailed records of calls placed, received, and associated charges.

Requirements

• Strong experience working as a Telephone Operator or in closely related roles (e.g., PBX Operator, Directory Assistance Operator, Telecommunications Operator).
• Strong writing skills and comfort working with computer-based tools and platforms.
• Ability to accurately document workflows and operational logic.
• High attention to detail and reliability when handling sensitive or time-critical information.

Application Process (Takes 20 Mins)

• Upload your resume.
• Complete an interview.
• Submit a short form.

Seniority level: Associate

Employment type: Contract

Job function: Research

Industries: Research Services and Telecommunications

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