Technician

Access Creative College; Norwich; On-site; GBP 14,000 - 15,000; Part time

Job summary

A leading creative college in Norwich is seeking a part-time Facilities Support Technician to ensure the smooth operation of campus resources and support both students and staff. You will be involved in the maintenance of technical equipment, respond to support requests, and manage bookings. This role offers generous holiday allocation and wellbeing benefits, making it an attractive opportunity for those looking to work in a supportive, educational environment.

Benefits

Generous Holiday Allocation

Health Cash Plan

Employee Assistance Programme

Staff Discounts at over 800 retailers

Qualifications

• Experience in facility management or technical support roles.
• Strong communication skills for student and staff interaction.
• Ability to multitask and resolve issues promptly.

Responsibilities

• Assist in setup and maintenance of equipment for lessons.
• Ensure facilities are clean, tidy, and well-maintained.
• Act as point of contact for students and staff needing help.

Job description

Access Creative College Norwich

Contract Type: Permanent

Hours: Part-time, 22.5 hours per week

Salary: £223,810 - £25,000 (actual £14,286 - £15,000)

To support the smooth running of the Campus, working closely with the Resource Manager to ensure that the buildings, facilities and services are provided and maintained to all company and legislative standards.

To provide front line technical, resources and facilities related support to students and staff with the focus on the provision of an exceptional student experience.

This is a student-facing role, supporting staff and students directly in smooth running of the day to day facilities and resources required for lessons.

Duties And Responsibilities

• Assisting the Campus Team in the setup and maintenance of equipment for lessons, coursework, exams and special events
• Ensuring all facilities and resources are clean, tidy and well maintained
• Acting as point of contact on site for Students and Staff requiring assistance and / or support with equipment, facilities and resources
• Responding to and resolving support requests in a timely manner
• Overseeing booking systems, booking resources out to staff and students
• Scheduling and performing equipment tests and maintenance
• Implementing regular preventative maintenance schedule to ensure equipment and facilities are ready and available for course delivery as well as evening and weekend bookings where appropriate.
• Liaising with external contractors with regards to electrical, security, fire alarm maintenance and upgrade work
• Ensuring that building systems (alarms etc) are tested routinely across site and maintain accurate records of such are maintained in line with company processes and procedures
• Supporting students and staff with the set up and use of technical and specialist resources and systems
• Acting as keyholder for the site, being responsible for opening / closing the building in line with shift pattern and being available out of hours to answer alarm call outs
• Working with the Campus Facilities Manager to plan and upgrade facilities, including budgeting for works and appointing contractors
• Working with the technician team to plan and implement room upgrades and redesigns
• Assisting with the creation and management of inductions and user tests for specialist facilities
• Managing room bookings, working with the Head of Center in timetabling sessions and resources
• Offering support to student projects and outside events by keeping an overview of the curriculum and consulting with tutors
• Liaising with IT technicians and the central IT team to ensure a smooth running of the IT infrastructure

Who are we?

We are ‘Access Creative College’ (ACC), formerly known as Access to Music, and were founded in 1992. We’re an Ofsted ‘Good’ provider that reach every corner of the country, with 7 campuses and over 2,500 students nationwide. We are part of Access Education Group which boasts 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
• Paid Leave: Enhanced Maternity, Paternity and Sick pay.

Diversity and open expression

Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

DBS Checks

Enhanced DBS clearance will be required.