Technical Trainer (IT/Telecoms)

JAM IT Consultancy Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech consultancy is seeking an experienced Technical Training Specialist to deliver engaging training sessions both in-person and virtually. The role requires strong communication skills, the ability to design educational materials, and experience in the tech sector. This position involves frequent domestic and international travel with most training conducted at headquarters in Bracknell. Ideal candidates will possess a degree and at least 2 years of training delivery experience. Expect to develop strong client relationships and facilitate effective learning environments.

Qualifications

• Minimum of 2 years experience in delivering high-quality training courses.
• Strong interpersonal skills to foster relationships with clients.
• Ability to design engaging learning materials and content.

Responsibilities

• Deliver training both in-person and virtually.
• Design and create engaging educational materials.
• Coordinate training logistics and administer learning progress.

Skills

Effective communication

Training delivery

Instructional design

Project coordination

Education

Degree Educated

Tools

Learning Management System (LMS)

Instructional design software

Job description

Key Responsibilities

As a Technical Training Specialist, you will be responsible for:

• Delivery of in-room, Instructor Lead Training (ILT) and virtual training
• Fully prepare training facilities and lesson plans in advance of sessions.
• Ensure room requirements are advised of in good time eg need for IT or other equipment.
• Ensure training starts on time and keeps on-track.
• Emphasise group work and discussion to learn. Facilitate and coach as required.
• Ensure facilities are safe and compliant with any onsite policies/requirements.
• Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.

Content and video design and creation

• Use photo, video, presentation and instructional design software to design engaging learning materials for an ever involving product set.
• Identifying learning needs/objectives for sessions/programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
• Produce documents or other summary information to support visual/virtual content.
• Consider accessibility of content for those with special or learning needs.

Administration and Coordination

• Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
• Produce internal learning collateral or guides as necessary, advising on process as well as content.
• Ensure feedback and actions are collected from sessions / programmes.
• Prepare reports and analysis on learning data eg attendance, feedback.
• Add, remove and update user profiles on the LMS (Learning Management System).
• Load and monitor content onto the LMS.

Frequent national and international travel is a requirement of this role. Most training will be facilitated at our headquarters in Bracknell but clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.

Experience Required

The successful applicant will be presentable and highly articulate, showing a strong desire to communicate effectively at all levels. They will foster strong relationships with our clients and ensure long lasting bonds of trust. The jobholder will consider themselves to be an ambassador for our clients business.

Degree Educated, with 2 years experience in delivering high quality courses within a business setting, within the Tech, Telecoms, SaaS, Cloud space.

Candidates please bear in mind, *Expect International Travel for this position*.