Technical Support (Telecoms) - 1st Line

Radius; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecom company in the UK is seeking a motivated customer support individual to join their expanding team. This entry-level position offers clear progression opportunities and requires strong communication skills. You will serve as the first point of contact for customers, resolving basic issues and escalating complex ones. Ideal for those eager to develop a career in telecoms. Benefits include a pension plan and employee assistance programs.

Benefits

Pension plan

Life assurance

Employee fuel card scheme

Electric Vehicle salary sacrifice scheme

Employee assistance programme

24 hour wellness and healthcare assistance

Cycle to work scheme

Qualifications

• Confident communicator with a customer-first mindset.
• Enthusiastic about learning new technology.
• Logical thinker with good attention to detail.
• Comfortable speaking on the phone and explaining things simply.
• Reliable, proactive, and eager to develop a career in telecoms.

Responsibilities

• Be the first point of contact for inbound technical support.
• Log and triage support tickets, capturing all relevant details.
• Resolve straightforward issues such as password resets.
• Escalate more complex problems to 2nd Line Support.
• Keep customers informed with regular updates on ticket progress.
• Monitor ticket queues to ensure quick responses.

Skills

Confident communicator

Customer-first mindset

Logical thinker

Attention to detail

Enthusiastic about learning technology

Job description

Overview

Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.

Job Description

We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.

Key Responsibilities

• Be the first point of contact for inbound technical support via phone and ticketing system
• Log and triage support tickets, capturing all relevant details
• Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
• Escalate more complex problems to 2nd Line Support with clear notes
• Keep customers informed with regular updates on ticket progress
• Monitor ticket queues to ensure quick responses and meet service levels

Qualifications

• Skills & Experience: Confident communicator with a customer-first mindset
• Enthusiastic about learning new technology (full training provided)
• Logical thinker with good attention to detail
• Comfortable speaking on the phone and explaining things simply
• Reliable, proactive and eager to develop a career in telecoms

Desirable Qualifications (not Essential)

• Any experience in customer service (retail, hospitality, call centre, etc)
• Interest in technology, broadband or mobile phones
• Awareness of VoIP or broadband systems (training will be provided)

Benefits

• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via Help@Hand by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• Cycle to work scheme

A Little Bit About Us...

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via the email address provided.

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System when approved to do so by the Radius Talent Team.