Technical Support Team Lead

Noda; Remote; GBP 55,000 - 70,000; Full time

Job summary

A leading fintech company in the UK is seeking a Technical Support Team Lead to oversee a team of specialists focused on integration and tech support. This role involves mentoring team members, optimizing support processes, and ensuring high-quality service delivery. Candidates should have over 5 years of experience in a technical support role, strong leadership skills, and proficiency in English and Russian. The position offers a remote-first working setup with various growth opportunities.

Benefits

Remote-first work setup

Training and certifications

Home office budget

Flexible time off

Team-building events

Qualifications

• 5+ years of experience in a senior technical support role, preferably in Fintech or B2B SaaS.
• Demonstrated leadership experience in customer-facing teams.
• Strong technical aptitude to troubleshoot complex issues.
• Experience with CRM systems and ticketing platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and mentor a team of technical support specialists.
• Optimize support processes for efficiency.
• Implement best practices for high-quality support delivery.
• Monitor key performance metrics and customer feedback.

Skills

Technical troubleshooting

Leadership

Customer service

Analytical skills

Communication

Proactive mindset

English proficiency

Russian proficiency

Tools

CRM systems

Support ticketing platforms

Job description

Hey there, future changemaker!

At Noda we’re building seamless Open Banking solutions that make payments smarter , faster , and safer . We’re now looking for a Technical Support Team Lead to join our team and help drive the next wave of fintech innovation.

Your mission :

You will leverage your managerial and technical expertise to lead a team of 5 specialists, responsible for integration and tech support. Your role will imply 2 main areas of responsibility :

Technical support

• Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;
• Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.

Leadership

• Leading and mentoring a team of technical support specialists;
• Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
• Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;
• Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.

Your skills and experience :

• 5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment;
• Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;
• Strong technical aptitude and ability to troubleshoot complex technical issues;
• Experience with CRM systems and support ticketing platforms;
• A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset;
• Customer-focused mindset with a passion for delivering exceptional customer service;
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;
• Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;
• Strong skills in English and Russian (both written and spoken, min. level B2+).

What we offer :

• Your office, your rules : remote-first setup with full flexibility - work from home, one of our offices, a café, or while exploring new places. Wherever you feel most productive, that’s your office.
• Keep growing : your growth is our priority. We cover trainings, courses, and certifications so you can sharpen your skills and stay ahead in your field.
• Strong connections : distance doesn’t stop us from building great bonds. From virtual hangouts and creative online sessions to local meet-ups and company-wide events, you’ll always feel part of the team.
• All the gear you need : we provide the hardware you need and a budget for your home office setup, making sure you’ve got the perfect tools to succeed.
• Time to recharge : we value balance just as much as results. That’s why we offer plenty of time off to rest, reset, and come back energised.

What happens once you apply :

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going introduction call with our recruiter, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align, up next will be an engaging interview with our CPO and HRD .
• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 2 week s , although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!