Technical Support Manager

LHC; Exeter; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A regional procurement organization in the UK is seeking a technical support specialist to deliver high-quality procurement solutions. You will manage construction projects from feasibility to completion, providing support and building relationships with clients and stakeholders. Ideal candidates will have a degree in a relevant field and experience in customer-focused environments. The position offers a competitive salary, attractive benefits, and a hybrid working model with field-based responsibilities.

Benefits

Salary of £52,000 per annum

Highly attractive pension scheme

34 days holiday + bank holidays

Hybrid working model

Individual training budget

Personal wellbeing allowance

Enhanced maternity & paternity benefits

Private healthcare

Qualifications

• Experience managing construction or building projects from feasibility through to completion.
• Knowledge of UK public sector procurement regulations and their practical application.
• Experience writing specifications and developing pricing schedules.

Responsibilities

• Deliver technical added value support services across the South West.
• Monitor progress, quality and compliance at construction sites.
• Maintain accurate records using Outlook and the LHCPG CRM system.

Skills

Customer-focused communication

Construction project management

Interpersonal skills

Organizational skills

Commercial awareness

Analytical skills

Education

Degree in Quantity Surveying, Building Surveying, or Construction Project Management

Tools

CRM systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.

South West Procurement Alliance (SWPA) is one of five regional business units within LHC Procurement Group (LHCPG). We work with local authorities, social landlords and public sector bodies to deliver compliant, efficient and value‑for‑money procurement solutions that improve homes, buildings and communities.

This is a field‑based role that combines technical expertise, relationship management and on‑site support, working closely with clients, appointed companies and internal colleagues to ensure projects are delivered to the highest standards.

What you will be doing:

• Taking responsibility for the successful delivery of technical added value support services across the South West region.
• Working closely with SWPA clients and appointed companies to facilitate clear communication and achieve the best possible project outcomes.
• Building in‑depth operational knowledge of LHCPG frameworks, technical specifications and pricing structures.
• Providing technical support to SWPA clients throughout building programmes and individual projects.
• Visiting client premises and construction sites to monitor progress, quality and compliance with specifications.
• Validating technical and pricing compliance of appointed companies against framework requirements.
• Building strong relationships with partners, suppliers and stakeholders, becoming a trusted technical point of contact.
• Supporting the development and improvement of LHCPG framework products by providing regional technical insight.
• Maintaining accurate records and audit trails using Outlook and the LHCPG CRM system.
• Liaising with technical colleagues across LHCPG to share best practice and ensure national requirements are delivered locally.
• Representing SWPA at meetings, events, workshops, product launches and conferences.

What you need:

• Experience working face to face with clients and stakeholders in a customer‑focused environment.
• Experience managing construction or building projects from feasibility through to completion.
• Strong understanding of construction and project management methodologies.
• Knowledge of UK public sector procurement regulations and their practical application.
• Experience working with CRM systems or similar databases.
• Degree or equivalent experience in Quantity Surveying, Building Surveying or Construction Project Management.
• Excellent interpersonal and communication skills.
• Strong organisational skills with the ability to manage your own diary and workload.
• Good commercial awareness with strong numeracy and analytical skills.
• Experience writing specifications and developing pricing schedules. (Desirable)
• Experience developing client relationships that deliver business growth. (Desirable)
• Knowledge of social housing and local authority sectors within England. (Desirable)

What you'll get:

• Salary of £52,000 per annum
• Highly attractive pension scheme
• 34 days holiday + bank holidays
• Hybrid working with a primarily field‑based role and one day per week at the Exeter office
• £1,000 per annum individual training budget (post‑probation)
• £300 per annum personal wellbeing allowance
• Enhanced maternity & paternity benefits and private healthcare (post‑probation)
• Flexibility, volunteering day, employee discounts and more

Don’t miss out on this exciting opportunity to join LHCPG and make a meaningful impact on communities across the UK. Apply now and take the next step in your career journey with us!

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified.