Technical Support Manager

BT Group; Swindon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecom company based in Swindon is seeking a technical leader in network management responsible for bespoke infrastructures. The role requires strong expertise in network security and compliance, alongside excellent stakeholder leadership skills. Ideal candidates will have proven experience with IP systems like Juniper and CISCO, as well as a deep understanding of legacy and advanced networking technologies. The position offers a competitive salary and benefits including a substantial pension scheme, extensive leave, and support for professional development.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

25 days annual leave

Flexible benefits including cycle to work

World-class training opportunities

Enhanced family leave

Private virtual GP appointments

Paid carer’s leave

Qualifications

• Accountable for managing bespoke infrastructure and customer authority.
• Responsible for platform Network Administration.
• Ability to explain complex system topologies to non-experts.

Responsibilities

• Manage and provide technical leadership for secure network infrastructures.
• Work closely with multiple user authorities to meet technical requirements.

Skills

Technical Network Expertise

Security & Compliance Management

Incident & Problem Management

Stakeholder & Collaborative Leadership

Analytical & Strategic Thinking

Education

Experience implementing and administering secure managed networks

Strong IP Skills (Juniper and CISCO Routing Systems)

Knowledge of Dense wavelength-division multiplexing

Knowledge of legacy networking technologies

Tools

Nokia Networking Solutions

Alcatel-Lucent Networking Products

Job description

What you’ll be doing

• Accountable for managing and technical leadership of bespoke infrastructure.
• Responsibility to customer authority and multiple user authorities.
• Accountable for platform Network Administration.

Essential Skills

• Technical Network Expertise
• Security & Compliance Management
• Incident & Problem Management
• Stakeholder & Collaborative Leadership
• Analytical & Strategic Thinking

What we'd like to see on your CV

• Experience of implementing and administrating highly secure managed networks – DESIRABLE
• Strong IP Skills (such as : Juniper and CISCO Routing Systems) – MANDATORY
• Knowledge and experience of Dense wavelength-division multiplexing, Synchronous Digital Hierarchy, Legacy Networks technology (PDH / Serial Communications) sufficient to create / edit and explain to non-experts system topologies - MANDATORY
• Knowledge and experience of networking vendor technologies, including legacy technologies PDH, Serial communications solutions, and products (such as : Nokia, Alcatel-Lucent) - MANDATORY

Benefits

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance once operational
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave : receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support : including help with menopause symptoms, cancer screenings, period care and more.
• 24 / 7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

#LI-Onsite

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age : BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE : Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.