Technical Support & Junior Product Owner

Ecm Selection; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A long-established software company in Cambridge is looking for a technically minded individual to transition from technical support toward product ownership. In this role, you will deliver high-quality support to clients while gradually taking on product ownership tasks, contributing to the product roadmap and bridging communication between users and developers. The position offers hybrid working, promoting flexibility with a supportive team environment.

Qualifications

• Experience providing support and training for complex software.
• Interest in channeling customer feedback to development teams.
• Strong organization skills for multitasking.

Responsibilities

• Deliver high-quality technical support to customers.
• Take on product ownership tasks gradually.
• Act as a link between users and the development team.

Skills

High-quality technical support

Client communication

Multitasking

Job description

Are you ready to take the next step in your career, moving from a support-focused role toward product ownership? Our client, a long-established and profitable software company is looking for a technically minded, well-organised professional to support one of their growing, in-demand products.

In this mixed role, your primary focus will be delivering high-quality technical support to customers, ensuring issues are understood, prioritised, and resolved effectively. Alongside your support responsibilities, you’ll gradually take on product ownership tasks—helping shape features, contributing to the product roadmap, and acting as a key link between users and the development team.

Requirements

• Experience providing support and training to enterprise customers for complex sector-specific software including high quality written and verbal communications.
• Interest or experience channelling customer feedback to development teams, shaping future software development direction.
• Strong personal organisation skills, able to comfortably multitask while continuing to communicate in a timely fashion to internal and external clients.
  While not required any experience working in the energy or power sectors would be well received.

Located in central Cambridge, a short walk from the train station you will be working in newly appointed offices amongst a supportive team including product owners and managers as well as software developers and testers. Hybrid working is available with 2-3 days per week typical, however this varies depending on project requirements, so it’s recommended you live locally.

Please note: even if you don't have exactly the background indicated, do contact us now if this type of job is of interest - we may well have similar opportunities that you would be suited to. And of course, we always get your permission before submitting your CV to a company.