Technical Support Engineer (Mechanical Skills)

Chiltern Park Recruitment; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35,000 - £40,000

Subsidised canteen

Private Health Cover

25 days holiday

Company Bonus

Job summary

A multinational engineering company is seeking a Technical Support Engineer with mechanical skills to join their team in Milton Keynes. The role involves supporting customers and the sales force, alongside responsibilities like product management and market analysis. Ideal candidates will possess a HNC or HND in Mechanical Engineering and hands-on testing experience. The company offers a competitive salary along with superb benefits such as a strong pension plan, private health cover, and opportunities for career advancement.

Qualifications

• Proven hands-on experience in mechanical engineering.
• Strong communication skills for face-to-face and webinar presentations.
• Ability to handle multiple projects efficiently.

Responsibilities

• Support customers via phone, email, and EPICS.
• Analyse and report on customer product returns.
• Conduct market and competitor product analysis.

Skills

Mechanical Engineering understanding

Hands-on testing and diagnostic experience

Ability to present technical subjects

Education

HNC or HND in Mechanical Engineering

English Language GCSE

Job description

Technical Support Engineer (Mechanical Skills)

About the job Technical Support Engineer (Mechanical Skills)

An exciting opportunity for a Technical Support Engineer with a Mechanical Engineering understanding and talent has arisen to join a multinational engineering company within automation, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing.

Location: Milton Keynes

Benefits: Salary £35,000 - £40,000 - depending on experience + superb career and technical progression available, subsidised canteen, free lunches, Excellent Pension, Private Health Cover, 25 days holiday, Company Bonus, Relocation package available where appropriate etc

Job Type: Permanent, full time

The Role:

Our client is looking to recruit an individual to support customers and the sales force for technical matters with a strong mechanical bias. The role requires understanding the competition offering in the market including SWOT analysis. Commercial and market awareness of the company's product offering. Supporting sales growth by training and proactive promotion of existing and new products

Key Responsibilities:

• Support for customer questions via phone, e-mail & EPICS
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• Product management including training, new product introduction and supersession of discontinued product ranges
• New Product Development Proposal activity
• Market and competitor product analysis & understanding

Skills, Experience and Education:

• HNC or HND Mechanical Engineering or related discipline
• English Language GCSE or equivalent qualification
• Hands‑on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
• Ability to clearly and effectively present technical subjects, face‑to‑face and via webinar

What They Offer:

The reason for their success is their people.

Every team member has a voice, and this contributes to their success as a company! They take pride in our collaborative, innovative and customer‑focused culture where team members feel respected, empowered and valued.