Technical Support Engineer

Context Recruitment; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading Managed Services Provider in the UK seeks a Technical Support Engineer to join their Network Support team. This hybrid role suits recent Computer Networking graduates eager to start their careers. Responsibilities include providing IT support, troubleshooting incidents, and maintaining documentation. With structured training and mentorship, there are clear pathways for advancement into senior roles. The position offers a salary of up to £30,000 with excellent benefits.

Benefits

Excellent benefits

Clear pathways for career progression

Qualifications

• Degree in Computer Networking or relevant certification (CompTIA etc.)
• Basic knowledge of Cisco networking fundamentals (routers, switches, firewalls)
• Strong communication skills and passion for technical development

Responsibilities

• Provide high-quality IT and network support to clients.
• Troubleshoot and resolve incidents, escalating where required.
• Maintain and update internal technical documentation.
• Continuously build knowledge across networking, cloud services, and IT systems.
• Work closely with senior engineers for mentorship.

Skills

Strong communication skills

Basic knowledge of Cisco networking fundamentals

Education

Degree in Computer Networking or Network Engineering

Job description

Technical Support Engineer - Networking

Hybrid role - 2 days per week on site, 3 days WFH

This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients.

The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team.

As part of an experienced and collaborative technical team, you will gain hands‑on exposure to real‑world networking environments, troubleshooting issues and developing a broad technical skill set. This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles.

Key Responsibilities

• Provide high-quality IT and network support to clients, ensuring service levels are met
• Troubleshoot and resolve incidents, escalating where required
• Maintain and update internal technical documentation
• Continuously build your knowledge across networking, cloud services, and IT systems
• Work closely with senior engineers to gain mentorship and experience in enterprise environments

Requirements

• A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.)
• A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls)
• Strong communication skills and a passion for developing a technical career

Salary & Benefits

Up to 30,000

Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles

Working Hours

Mon-Thu 9am-5:30pm, Fri 9am-3:30pm