Technical Support Analyst

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology and data service provider in the United Kingdom is seeking a candidate for technical support. The role involves managing service desk tickets, supporting first-line service providers, and enhancing customer experience through training and relationship management. Ideal applicants will have technical support aspirations, strong Windows knowledge, and effective communication skills. This position offers professional growth opportunities in a collaborative team focused on enhancing user productivity.

Benefits

Opportunities for training and career development

Collaborative work environment

Qualifications

• Prior experience in second-level technical support or aspirations to develop from first-level support.
• Strong knowledge of Microsoft Windows operating systems and application support.
• Basic understanding of medium-sized business network environments.

Responsibilities

• Manage service desk tickets and ensure service excellence.
• Support relationships with managed service providers for first-line support.
• Identify trends in service requests to enhance customer experience.

Skills

Customer-oriented attitude

Communication skills

Passion for learning new technologies

Tools

Microsoft Windows

Job description

Our client's organisation is committed to delivering effective, risk-based regulations, providing secure and reliable infrastructure, data, and applications that support high levels of user productivity, industry engagement, and operational efficiency. This permanent role offers 35 hours of work per week, providing a unique opportunity for those passionate about technology and customer service. The successful candidate will play a vital role in a Technology & Data Team, contributing to the ongoing success of Jersey as a highly regarded International Financial Centre.

Job Duties:

• Manage service desk tickets and engage with stakeholders to ensure service excellence.
• Support relationships with managed service providers for efficient delivery of first line support to staff, ensuring timely ticket resolution.
• Identify trends in service requests to reduce ticket numbers and enhance customer experience.
• Build user confidence through training sessions, user guides, and FAQs.
• Develop a comprehensive knowledge of all business applications and related end-user desktop troubleshooting techniques.
• Provide end-user hybrid desktop support through daily interactions and technical enhancements.
• Act as a liaison between technical team escalations and end-users, promoting continuous improvement of system efficiency and user experience.
• Contribute to knowledge sharing within the Technology & Data team to enhance overall support capability.

Job Requirements:

• Prior experience as second level technical support or aspirations to develop from first level support within the technology sector.
• Strong knowledge of Microsoft Windows operating systems and software application support.
• Basic understanding of medium-sized business network environments.
• A passion for learning new technologies and developing skills.
• Self-driven, customer-oriented attitude with effective communication skills.

What You'll Love:

This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.

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