Technical Support Analyst

CBSbutler; Oxford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading UK accountancy firm is seeking a dedicated 1st Line Support specialist in Oxford. This permanent position offers a hybrid working model with flexibility around working hours. You will be the first point of contact for IT support, handling issues related to hardware, software, and applications. The company emphasizes professional development and provides excellent benefits including over 25 days holiday. We're looking for candidates with strong customer service skills and troubleshooting experience.

Benefits

25+ days holiday

Health cash plan

Cycle to work scheme

Wellbeing Day

EAP & MYNDUP mental health support

Pension sacrifice

Qualifications

• Solid 1st line/service desk experience.
• Strong troubleshooting skills.
• Enjoy delivering friendly, professional customer service.

Responsibilities

• Be the first point of contact for IT support.
• Handle hardware, software, and application issues.
• Manage ticket escalations and communicate with users.

Skills

Troubleshooting skills

Customer service

Basic networking

Active Directory

Tools

ITSM tool (e.g. Freshservice / ServiceNow / Jira)

Job description

1st Line Support | Permanent Job | Hybrid Oxford (3 Days on site) | ASAP Start

We're working with one of the UK's top accountancy companies to help them find a 1st Line Support specialist to join their team.

They’re expanding rapidly across Central and Southern England and have created a brand new position in their Oxford IT team. This is a great opportunity to join a supportive, values driven culture where training, development, and work life balance are top priorities.

Key highlights:

• Up to £28,000 salary (depending on experience)
• Hybrid working – 3 days in the office, 2 from home (after probation)
• Flexible hours around core times (10am–4pm) – flex your start / finish to suit your lifestyle
• You’ll be first point of contact for IT support across hardware, software, applications, and basic networking
• Hands on with Active Directory, an ITSM tool (e.g. Freshservice / ServiceNow / Jira), ticket management, and escalation
• Real scope for progression, with entry onto their bespoke Management Development Programme, plus ongoing technical and leadership training

You’ll be part of a talented team in a practice known for its inclusive culture, regular social events, and excellent benefits (25+ days holiday with trading / flexible bank holidays, Wellbeing Day, EAP & MYNDUP mental health support, health cash plan, cycle to work, pension sacrifice, and more).

If you have solid 1st line / service desk experience, strong troubleshooting skills, and enjoy delivering friendly, professional customer service, this could be a perfect next step. If you're interested please send through an updated CV