Technical Support Analyst

Red Sky Personnel Ltd; Kidlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing solutions company based in the UK is seeking an IT Support Technician to provide essential first-line support. The successful candidate will handle technical queries for desktop and server issues, maintain hardware and software inventory, and liaise with external service providers. Strong experience with Windows systems and excellent problem-solving skills are crucial for this role, ensuring operational efficiency and minimal disruption. Join a dynamic team and enhance your IT support expertise in a rewarding environment.

Qualifications

• Experience supporting Windows-based desktops and servers.
• Familiarity with diagnostic and problem-solving skills.
• Understanding of networking principles including TCP / IP, DNS, and DHCP.

Responsibilities

• Serve as the first point of contact for all helpdesk queries.
• Install, configure, and maintain desktop and laptop computers.
• Resolve technical issues using the internal helpdesk system.

Skills

Strong experience supporting Windows-based desktops

Excellent diagnostic and problem-solving skills

Confident using Windows Desktop (Enterprise)

Familiarity with ITIL practices

Basic understanding of networking principles

Tools

Ticketing / Helpdesk tools

Microsoft Office

Google Workspace

Job description

Overview

Job Overview : This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely.

Responsibilities

• Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email.
• Install, configure, procure, and maintain desktop and laptop computers.
• Resolve technical issues and service requests using the internal helpdesk system.
• Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed.
• Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology.
• Liaise with external IT service providers and vendors when needed.

Skills & Competencies

• Strong experience supporting Windows-based desktops and servers.
• Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace.
• Excellent diagnostic and problem-solving skills.
• Previous experience using ticketing / helpdesk tools and familiarity with ITIL practices.
• Basic understanding of networking principles including TCP / IP, DNS, and DHCP.
• Ability to communicate technical information clearly to users at all levels.

Desirable Experience

• Windows Server administration
• Firewalls (Checkpoint, Palo Alto)
• Active Directory
• Telephony systems
• IT security practices
• Virtualisation (VMware)
• Mobile Device Management (MDM) platforms
• Mobile operating system support (iOS and Android)