Technical Support Advisor - Diageo

CPM International; Thame; Hybrid; GBP 25,000; Full time

Job summary

A global customer service leader is seeking a Customer Support representative in Thame, UK. This role requires enhancing customer experiences through technical troubleshooting and front-line support. Applicants should be 18+, fluent in English, and possess strong communication skills. The position offers a hybrid work model, a competitive salary of £24,500 per year, and opportunities for career development and well-being support.

Benefits

Performance bonus up to £1000 per year

Paid bank holidays plus extra day in lieu

Ongoing training and development

Well-being support

Company pension plan

LinkedIn learning and certifications

Referral program

Qualifications

• Must be aged 18+.
• Previous bar experience is a plus.

Responsibilities

• Handle customer inquiries with professionalism and empathy.
• Diagnose and resolve technical faults remotely.
• Participate in the Guinness accreditation program.
• Collaborate with Diageo Engineers for on-site experience.
• Enhance customer service skills through training.
• Stay updated on industry trends and technologies.

Skills

Fluent English

Strong Communication Skills

Customer Focus

Organisational Skills

Technical Proficiency

Team Player

Problem-Solver

Tools

Microsoft Office Suite

Job description

Who We Are

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

Diageois a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

In this dynamic role, you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.

What’s your Mission?

• Handle Customer Inquiries : Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
• Technical Troubleshooting : Accurately diagnose and resolve technical faults remotely (phone / email) utilizing strong problem-solving and technical skills.
• Guinness Accreditation : Participate in the Guinness accreditation program to become a certified product and technical expert.
• Field & Office Collaboration : Collaborate closely with Diageo Engineers in both field and office settings to gain hands‑on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
• Skill Enhancement : Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
• Industry Knowledge : Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements

Your Experience, Our Future

• Applicants : must be aged 18+
• Language Skills : Fluency in English (written and spoken).
• Strong Communication Skills : Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
• Customer Focus : A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
• Organisational Skills : Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
• Technical Proficiency : Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
• Team Player : A collaborative approach, working effectively with colleagues to achieve shared goals.
• Problem-Solver : A proactive mindset, identifying and resolving issues efficiently.
• Previous bar experience : a plus

Benefits

Your Benefits Package

• Start Date : 4th January 2026
• Hours : 37.5 hours per week
• Work Schedule : Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
• Salary : £24,500.00 per year
• performance Bonus : up to £1000 per year
• Holidays : Paid Bank Holidays + 1 Extra Day in Lieu
• Work Model : Hybrid - Office 2 days per week
• Training : 2 weeks from the office
• Office Location : Thame

Additional Perks :

• Career Growth : Ongoing training and development.
• Well‑being Support : Confidential counselling and resources.
• Company Pension : Plan to help you save for retirement.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.