Technical Supervisor

Riverside Housing; Highgate; On-site; GBP 35,000 - 45,000; Full time

Job summary

A housing management company in Highgate seeks a skilled supervisor for maintenance teams. The ideal candidate will oversee tradespeople, manage work schedules, and ensure compliance with health and safety regulations. Strong leadership and organizational skills are critical, along with extensive experience in social housing maintenance. The role also requires liaising effectively with contractors and providing technical guidance to ensure high-quality standards in service delivery. A valid driving license is necessary.

Qualifications

• Proven experience in supervising a direct labour force in social housing.
• Knowledge of building construction and maintenance.
• Strong understanding of health and safety regulations.

Responsibilities

• Manage and supervise a team of tradespeople.
• Coordinate daily work schedules with the planning team.
• Monitor and control all work undertaken in contract areas.
• Conduct risk assessments for Health and Safety compliance.

Skills

Supervision of tradespeople

Health and safety compliance

Organizational skills

Communication skills

Problem-solving

Leadership

Education

Trade qualification

Job description

Responsible for the supervision of a team of Trade operatives within the relevant workstream to ensure the efficient maintenance and repair of Riverside Group housing stock. The role involves coordinating work schedules, supervising on-site activities, ensuring compliance with health and safety regulations and maintaining high-quality standards in all work performed. The role will act as a key liaising between residents, contractors, planning team and the management teams.

Responsibilities

• Manage and supervise a team of tradespeople including plumbers, carpenters, wet trades and other maintenance staff
• Work with the planning team and coordinate daily work schedules and activities to ensure timely completion of works.
• To monitor and control all work undertaken within either a geographical or property type contract area undertaking pre- and post‑inspection as required
• To mentor Operatives and Trainees ensuring all Health & Safety guidelines are met.
• To monitor progress and completion of works from the Operatives and Subcontractors within the requirements of the group policies and procedures.
• To manage the use of Operatives and Subcontractors, ensuring that they comply with Company standards of work performance, customer service and Health & safety procedures.
• Management of Operatives and Subcontractors to maximise contract performance against KPIs, minimise default notices and penalties and to ensure high levels of customer service.
• To control the costs of such items as people hours, equipment, vehicles, stock and tools, thus minimising wastage and avoidable expenditure.
• Gain appropriate sign‑off for expenditure and identify cost‑effective service delivery options to reduce cost.
• Monitor performance against contract/workstream specific requirements and produce performance reports.
• Carry out pre‑work, in‑progress and post‑inspection of work ensuring right first‑time and delivery of quality standards.
• Conduct one‑to‑ones identifying and implementing any training and development needs.
• Ensure that all workloads, operative performance and costs are managed; monitor performance of all Operatives and Subcontractors and take appropriate action in cases of under‑performance.
• Provide technical guidance and support to tradespeople, planning and customer services teams.
• Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner.
• Collaborate with the management team to develop maintenance strategies, budgets and schedules relevant to the workstream as required.
• Ensure that all Health and Safety requirements are followed, conducting risk assessments as necessary.
• Post holder will be required to participate in out‑of‑hours rota for repairs and maintenance services on a regular basis.

Qualifications

• Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
• Trade qualification in a relevant field and experience in working within relevant workstreams (e.g., plumbing, carpentry, responsive repairs, Damp & Mould, Voids, Planned & Complex Repairs).
• Knowledge of building construction and maintenance.
• Experience working with contractors and managing performance against SLAs.
• Strong understanding of health and safety regulations.
• Excellent organisational and time‑management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams, contractors and tenants.
• Ability to work under pressure and meet deadlines while maintaining high standards of quality and compliance.
• Ability to solve problems effectively and efficiently.
• Leadership and people management skills.
• Attention to detail and a commitment to high‑quality work.
• Strong negotiation skills for managing contractors and resources.
• A proactive approach with a focus on continuous improvement.
• Full driving licence.

Desirable

• Health and safety certification (e.g., NEBOSH, IOSH).
• Willingness to participate in ongoing training and professional development.