Technical Specialist

Tech Recruits Here To Connect; Crawley; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A tech recruitment agency seeks a Technical Specialist to support software integrations and provide on-site assistance. The role demands strong technical support skills, experience with customer interaction, and a flexible working approach. The ideal candidate has a keen analytical mind and a desire to learn. This opportunity includes a competitive package, private healthcare, and a flexible work model.

Benefits

Competitive employment package

Training & development opportunities

Private healthcare after 3 months

Full electric company vehicle

23 days holiday, increasing to 28

Qualifications

• Experience in software technical support, preferably with remote connections.
• Good knowledge of Microsoft applications and Windows.
• Basic networking understanding.

Responsibilities

• Support the development team with system integrations.
• Create scopes for features and changes for customers.
• Visit customer sites for on-site support and training.
• Design and configure management software systems.
• Collaborate on high-impact projects across industries.

Skills

Technical support experience

Microsoft suite proficiency

Analytical and problem-solving skills

Customer site interaction

Can-do attitude

Job description

Job Description

Technical Specialist - Control Room Information Management Software

Location : Remote / Hybrid / Office (Crawley West Sussex)

Contract Type : Permanent

Salary : 45000.00 basic

Position Overview

As a Technical Specialist you will play a crucial role in supporting the development team with integrations system setup and providing valuable feedback on operation and issues. Your expertise will contribute to the companys mission of simplifying complex decision-making processes and driving technological advancements in the security industry.

Responsibilities

• Support the development team with integrations setting up systems and providing feedback on operation and issues
• Assist in creating scopes for features and changes for customers
• Visit customer sites to discuss requirements issues and changes providing on-site support training and configuration
• Design and configure the management software system conducting in-office testing of new integrations and features
• Collaborate on challenging high-impact projects across multiple industries contributing to the roadmap of future product development

Requirements

• Experience in the software technical support field supporting over the phone and using remote connections
• Good knowledge of the Microsoft suite of applications and Windows OS
• Basic network understanding and a good analytical mind with problem-solving skills
• Experience with visiting customer sites and dealing directly with customers
• A can-do attitude with a desire to learn and improve

Nice-to-haves

• Security product experience (CCTV ACS IAS) experience with a PSIM type of system or a system which integrates to other manufacturers and involvement in the design installation or configuration of Security control rooms

Company Overview

Our client is a global frontrunner in integrated security management solutions renowned for their groundbreaking Control Room information management software intercom and cell call systems. With a proud history spanning over three decades they have evolved into a customer-driven technology-focused software house unlocking exciting new opportunities. From their state-of-the-art manufacturing and design facilities in the South of England they deliver innovative solutions to customers worldwide simplifying complex decision-making processes while remaining proudly independent of any control equipment manufacturer.

Benefits

• Competitive employment package including a flexible work model (work at home in the office or both)
• Training & development opportunities to improve skills
• Private healthcare with AXA after 3 months
• Full electric company vehicle
• 23 days holiday increasing by a day every year up to 28 days with 3 days assigned to Christmas

How to Apply

Interested in learning more Get in touch or apply today wed love to hear from you.