Technical Specialist

Ecolab; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in water treatment solutions is seeking a Technical Specialist in Cardiff, UK. This role involves providing technical support for water treatment applications, conducting system analysis, and managing client relationships. The ideal candidate will have a Bachelor's degree in engineering or life sciences and a strong background in water treatment. The position requires excellent communication skills and the ability to work independently, while offering technical expertise and support to sales teams.

Qualifications

• Strong background in water and wastewater treatment.
• Solid mechanical understanding with data interpretation skills.
• Excellent verbal and written communication for client interaction.

Responsibilities

• Provide technical support through plant surveys and diagnostics.
• Conduct site surveys, audits, and assist sales for proposals.
• Deliver 24-hour on-site field service support.

Skills

Technical aptitude

Communication skills

Customer service

Autonomy

Education

Bachelor’s degree in engineering or life sciences

Job description

JOB DESCRIPTION

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive!

A Nalco Technical Specialist provides hands‑on technical support for water treatment applications. This includes conducting plant surveys, system analysis, and troubleshooting equipment to optimise water usage and meet performance targets. The role also involves building strong client relationships, managing chemical inventory, and working closely with the sales team to implement and maintain water conservation technologies such as 3D TRASAR across various industrial sectors.

How You’ll Make an Impact

Customer Support & Service : Deliver routine and advanced technical support through plant surveys, system diagnostics, and troubleshooting of equipment (. 3D TRASAR).

System Analysis & Optimisation : Evaluate system data, identify inefficiencies, and recommend improvements for performance and sustainability.

Sales & Service Collaboration : Partner with Sales Representatives to support new application start‑ups and provide technical input during customer engagements.

Equipment & Chemical Management : Perform light maintenance, conduct sample testing, and manage chemical orders and inventory.

Reporting & Documentation : Produce digital service reports, track support tickets, and ensure compliance with safety and incident reporting protocols.

Continuous Improvement : Enhance service delivery, exceed client expectations, and contribute to technical project development.

Key Skills & Qualifications

Education : Bachelor’s degree, preferably in engineering or life sciences.

Experience : Strong background in water and wastewater treatment.

Technical Aptitude : Solid mechanical understanding with the ability to interpret data and troubleshoot complex systems.

Communication : Excellent verbal and written communication skills for client interaction and reporting.

Customer Service : Proven ability to build and maintain professional relationships and manage client expectations.

Autonomy : Capable of working independently and managing responsibilities in a self‑directed environment.

Role Expectations

Provide contractual service and problem‑solving support for our products, applications, and solutions.

Deliver on‑site field service and 24‑hour support (remote or in‑person as needed).

Conduct site surveys, audits, and assist Sales with new business proposals.

Ensure the Six Service Standards are implemented at all client sites.

Offer expert advice to internal teams and customers in areas of technical expertise.

Adhere to Ecolab safety protocols and incident reporting procedures.

Operate flexibly and independently, managing your own schedule.

About Ecolab

At Ecolab, we prioritize our talent‑first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science‑based solutions, data‑driven insights and world‑class service to advance food safety, maintain clean and safe environments, and optimise water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.