Technical Services Manager - Bathroom

ZipRecruiter; Stevenage; On-site; GBP 35,000; Full time

Job summary

A reputable bathroom company in Hitchin, Stevenage seeks a Bathroom Technical Service Manager to lead customer service from showroom to installation. You will ensure quality standards are met and provide hands-on support for any post-installation issues. The ideal candidate should have experience in bathroom installations and exhibit excellent problem-solving and communication skills. A salary of £35k is offered along with regular office hours.

Qualifications

• Hands-on experience in bathroom installations required.
• Ability to manage customer expectations and experiences.
• Excellent communication skills are essential.

Responsibilities

• Lead the customer experience from showroom visit to installation.
• Manage the Hitchin showroom and post-sale service.
• Ensure high standards of quality and safety in every installation.

Skills

Proven hands-on experience in bathroom installations

Customer-first mindset

Strong problem-solving skills

Excellent communication skills

Job description

Overview

Bathroom Technical Service Manager – Hitchin, Stevenage

Salary: £35k

Elliott Recruitment are pleased to represent a bathroom company who have an exciting opportunity for an organised, customer service driven individual to join their team as a Service Manager on a permanent basis.

The Role

As Service Manager, you’ll take ownership of the customer journey from start to finish. You’ll lead the Hitchin showroom, manage post-sale service, and ensure every bathroom installation meets our uncompromising standards. This is a hands-on role: when remedial work is needed, you’ll personally step in to put things right, showing customers that we always stand by our work.

Responsibilities

• Lead the customer experience from showroom visit to installation and aftercare
• Ensure every bathroom installation meets high standards of quality and safety
• Carry out remedial work where required, delivering swift and effective solutions
• Manage the Hitchin showroom, welcoming and guiding customers with expertise
• Own all post-sale enquiries, providing fast and professional resolution
• Collaborate with installers, suppliers, and sales teams to keep projects running smoothly
• Identify recurring issues and recommend improvements for right-first-time delivery

What You’ll Bring

• Proven hands-on experience in bathroom installations
• A customer-first mindset with the ability to turn challenges into positive outcomes
• Strong problem-solving skills and technical know-how
• Organisational skills to balance showroom, service, and operational demands
• Excellent communication skills to build trust with customers, installers, and colleagues
• Pride, energy, and drive to deliver service that goes above and beyond

This is an exciting opportunity for someone with hands-on plumbing experience to predominantly step away from the tools and support the end-to-end delivery for customers while also being hands-on to rectify any post-installation snagging and remedials.

My client is offering office hours of Monday to Friday 9am to 5pm and a salary of £35k.

Own transport is essential.

If you’re a bathroom installation expert with the passion and skills to deliver world-class service, we’d love to hear from you.

Apply today as immediate interviews are available