Technical Services Manager

iCIMS; Nantwich; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading provider in bovine solutions is seeking a Technical Service Manager to enhance services in the dairy and beef industry across Great Britain and Northern Ireland. This role requires a veterinary degree, at least 3 years of bovine veterinary experience, and team management skills. The successful candidate will lead innovative solutions, develop the Technical Service team, and improve profitability for strategic accounts. The company offers a comprehensive benefits package including a company car and health schemes.

Benefits

Company car

Health Cash back scheme

Employee Assistance Program

Enhanced maternity leave

Comprehensive L&D program

Qualifications

• Minimum 3 years of applied bovine veterinary experience.
• Experience managing teams and projects.
• Ability to transmit technical knowledge and coach team members.

Responsibilities

• Lead the planning and execution of the Technical Services program.
• Prepare and present training materials for farm employee development.
• Address technical queries from accounts and internal teams.

Skills

Bovine veterinary experience

Technical expertise in bovine genetics

Effective communication

Team management

Training and coaching

Education

Veterinary degree

Postgraduate studies (M.S. or Ph.D.) in dairy or animal science

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Dairy software (BoviSync, DC 305, PC Dart)

Job description

Overview

Are you passionate about advancing technical services in the dairy and beef industry? We are looking for a proactive Technical Service Manager in GB and NI to lead and develop the Technical Service team, driving innovative solutions for strategic accounts across Great Britain and Northern Ireland. In this key role, you'll collaborate with cross-functional teams to deliver impactful technical services, support account growth, and champion genetic improvement initiatives aligned with Genus ABS's global strategy.

Responsibilities

• Lead the planning and execution of the Technical Services program, coordinating with SAMs, Genetic Services, ABS representatives, and the TAG Manager.
• Identify technical and genetic opportunities to enhance profitability for strategic accounts and prospects.
• Deliver applied farm reporting and validate the impact of genetic improvements.
• Prepare and present training materials, hands-on coaching, and visit reports to support farm employee development.
• Present commercial genetic improvement offerings, including embryo solutions.
• Evaluate team activities within the strategic segment to identify opportunities for added value.
• Address technical and veterinary queries from accounts and internal teams, and actively participate in the Global SAM TAG team.

Team Development & Performance

• Conduct goal setting and performance reviews for the Technical Service team.
• Create development plans and monitor earned time off (ETO) and travel and expenses (T&E) in line with company policies.
• Manage team budgets and ensure effective expense control.

Technical & Commercial Communication

• Develop technical communications and training materials to enhance commercial team expertise and optimize customer experience.
• Maintain tools for customer reporting and validate product and technical solutions.
• Attend industry meetings to stay informed on market trends, represent ABS, and update technical concepts relevant to strategic services.

Qualifications

• Veterinary degree required; postgraduate studies (M.S. or Ph.D.) in dairy or animal science desirable.
• Minimum 3 years of applied bovine veterinary experience.
• Experience managing teams and projects.
• Technical expertise in bovine genetics, reproductive management, embryo programs, calving, transition cow management, cow comfort, udder health, milk quality, calf and replacement management, dairy nutrition, and herd health.
• Experience in training and coaching personnel.
• Effective written and verbal communication in English.
• Strong interpersonal and relationship-building skills.
• Ability to transmit technical knowledge and coach team members.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and dairy software (BoviSync, DC 305, PC Dart).
• Skilled in preparing reports, technical communications, and presentations.

Company & Benefits

• ABS is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are positioned as a global player with a dedicated R&D function and an international distribution network.
• Genus is an agricultural biotechnology pioneer. We are a FTSE 250 company, headquartered in the UK, listed on the London Stock Exchange, with a presence in over 70 countries and a global workforce of over 3,000 employees.
• We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world.
• Our vision: Pioneering animal genetic improvement to sustainably nourish the world.
• Values: Collaborate as One Team; Create Value for Customers; Innovate with Purpose; Never stop improving.
• Company car; NFU Pension; Health Cash back scheme; Employee Assistance Program; Employee share plan; Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP; Comprehensive L&D program including career development programs, access to Genus University and Mango (languages).