Technical Services Manager

Algolia, Inc.; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A technology company is seeking an individual to provide technical support to customers, working across various architectures and use cases. Responsibilities include collaborating with sales teams, developing custom applications, and advocating customer interests. Ideal candidates have 2–3 years of experience in a technical customer-facing role, strong problem-solving skills, and familiarity with JavaScript and related technologies. The role offers a flexible workplace model for improved work-life balance.

Qualifications

• 2–3+ years experience in a customer-facing technical role, ideally in SaaS.
• Previous software development experience in front and back-end technologies.
• Experience with data formats and transformation.

Responsibilities

• Collaborate with Sales Teams on customer evaluations of Algolia solutions.
• Assist in the sales process, including demos and business justifications.
• Develop custom search applications leveraging Algolia's ecosystem.

Skills

Problem solving

Communication skills

Organizational skills

Tools

JavaScript

TypeScript

React

Java

Ruby

Python

Job description

complex technical problems, and is energised by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You'll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence. You will also support our Professional and Expert Foundation offerings, acting as a technical owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment. Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as accurate time tracking, strong documentation habits, and ongoing knowledge sharing. If you're excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we'd love to meet you.

Responsibilities

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals with KPIs and effectively articulate Algolia's ability to meet them
• Assist in the Sales process including discovery, demo, Proof of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding

Qualifications

• Obsessed with solving customer problems
• 2–3+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React; Back‑End: Java, Ruby, Go, Node, Python, Swift/Objective‑C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and having the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Experience at a current stage and beyond ($150–300 M+ ARR range, high growth, lots of change and building internal infrastructure)

Nice to Have

• A background in the search industry or e‑commerce
• Specific knowledge in frameworks such as Magento, Shopify, Salesforce Commerce Cloud, commercetools, and alike
• Familiarity with emerging concepts in agentic AI systems (e.g., autonomous reasoning, tool use, or multi‑agent orchestration)
• Knowledge in Analytics, SEO
• Flexible Workplace Strategy

Workplace Flexibility

Algolia's flexible workplace model empowers all team members to fulfill our mission to power search and discovery with ease. We emphasize impact, contribution, and output over physical location. Our global presence includes offices in Paris, NYC, London, Sydney, and Bucharest, but we also offer many employees the option to work remotely, either fully remote or hybrid‑remote. Positions listed as “Remote” are only available for remote work within the specified country.

EEO Statement

We value autonomy, diversity, and collaboration. We are committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

Ready to apply? If you share our values and enthusiasm for building the world's best search & discovery technology, we'd love to review your application.